Mail In The Base | Mail piece in base when Start Button pressed. | Remove all mail pieces from from the mailing system and press START. | |
PO Lockout | Time limit reached | 90 day time limit for server communication reached | USPS regulations require that a mailing machine must communicate with the manufacturer’s host server within certain reset times. If the time is exceeded, a “PO LOCKOUT” message will be displayed and postage printing is disabled.
To Clear A PSD Locked message: 1. Press the “MENU” button. To Avoid A PSD Locked message, perform this process and the beginning or end of the month. |
Postal Inspection Required | Time limit reached | 90 day time limit for server communication reached | USPS regulations require that a mailing machine must communicate with the manufacturer’s host server within certain reset times. If the time is exceeded, a “Postal Inspection Required” message will be displayed and postage printing is disabled.
To Clear A PSD Postal Inspection Required message: Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 1. Press the “MENU” button. To Avoid A PSD Postal Inspection Required message, perform this process and the beginning or end of the month. |
Security Timeout | Time limit reached | 90 day or 109 day time limit for server communication reached | USPS regulations require that a mailing machine must communicate with the manufacturer’s host server within certain reset times. If the time is exceeded, a “90 or 109 Day Security Timeout” message will be displayed and postage printing is disabled.
To clear the message: Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection. 1. Press the “MENU” button. To avoid the message, perform this process and the beginning or end of the month. |
High Value Amount Error | Amount exceeds High Value Threshold | The postage amount requested exceeds the High Value Threshold. | The mailing system allows you to set a limit (threshold) to the postage value allowed to be printed. If you attempt to print a postage amount that exceeds this threshold, you will receive the message “High Value Amount Error”.
To change the High Value Threshold, do the following: (Menus may vary slightly depending on the model.) 1. Login as Supervisor. 2. Select Default User Preferences. 3. Select High Value Amount Entry. 4. Enter the desired value for the High Value Threshold and select OK. |
Low Funds Warning | Postage funds are almost depleted. | The mailing system is warning you that the amount of available funds has reached a low level. | The mailing system warns you when your available funds reach a Low Funds Threshold which you can change to suit your needs. When your available funds reach this threshold value, you will receive the message “Low Funds Warning”.
To change the Low Funds Threshold, do the following: (Menus may vary slightly depending on the model.) 1. Login as Supervisor. 2. Select Default User Preferences. 3. Select Funds Setting. 4. Enter the desired value for the Low Funds Threshold and select OK. |
BAS-01-004 or DBX-01-004 | Unexpected event detected | Unexpected event detected | |
BAS-01-005 or DBX-01-005 | Unexpected event detected | Unexpected event detected | |
BAS-01-006 or DBX-01-006 | Failed to send internal delayed event. | Failed to send internal delayed event. Delay too long. | |
BAS-01-011 or DBX-01-011 | Modify not authorized | A display of BAS-01-011 or DBX-01-011 indicates that the mailing system can not modify status of last active operator. | |
BAS-02-000 or DBX-02-000 | Unexpected event detected | Unexpected event detected | |
BAS-02-001 or DBX-02-001 | Unexpected event detected | Unexpected event detected | |
BAS-02-002 or DBX-02-002 | Unexpected event detected | Unexpected event detected | |
BAS-02-008 or DBX-02-008 | Unable to open the file | Unexpected event detected | |
BAS-02-009 or DBX-02-009 | Unable to read the file | Unable to read the file | |
BAS-02-010 or DBX-02-010 | File write failed | File write failed | |
BAS-02-011 or DBX-02-011 | Bitmap load failed | Bitmap load failed | |
BAS-02-037 or DBX-02-037 | The base serial number entered is not compatible with the checksum | The base serial number entered is not compatible with the checksum | |
BAS-02-038 or DBX-02-038 | The Dynamic scale serial number entered is not compatible with the checksum | The Dynamic scale serial number entered is not compatible with the checksum | |
BAS-02-041 or DBX-02-041 | A wizard is already started and system can’t run several wizard in the same time | A wizard is already started and system can’t run several wizard in the same time | |
BAS-02-042 or DBX-02-042 | Differential weighing not available | ||
BAS-02-043 or DBX-02-043 | Default Differential weighing not available | ||
BAS-02-044 or DBX-02-044 | Technical Error | ||
BAS-02-047 or DBX-02-047 | Bad MMF CRC | The CRC of OMMF serial number is not valid. | |
BAS-02-048 or DBX-02-048 | Invalid Reset Basic Amount | ||
BAS-02-049 or DBX-02-049 | Scan Serial number is not valid | ||
BAS-02-055 or DBX-02-055 | Diverting weight low limit | Low limit value not between 1 and 9999 grams. | |
BAS-02-056 or DBX-02-056 | Diverting weight high limit | High limit value not between 1 and 9999 grams. | |
BAS-02-057 or DBX-02-057 | Diverting weight low greater than high limit | High limit value must be higher than low limit value. | |
BAS-03-229 or DBX-03-229 | Software failure | Software failure | |
BAS-03-242 or DBX-03-242 | No carrier detected on the LAN socket | No carrier detected on the LAN socket | |
BAS-03-243 or DBX-03-243 | The machine has a wrong IP address and is in APIPA mode | The machine has a wrong IP address and is in APIPA mode | |
BAS-03-244 or DBX-03-244 | No DHCP server response | ||
BAS-03-245 or DBX-03-245 | No DNS server response | ||
BAS-03-246 or DBX-03-246 | Proxy server is not reachable | Proxy server is not reachable | |
BAS-03-248 or DBX-03-248 | Cannot resolve spine address | ||
BAS-03-249 or DBX-03-249 | Faeture LAN deasable | Error message occurs when calling to server using LAN but the feature was deactivated before. | |
BAS-03-250 or DBX-03-250 | Unable to reach neopost server | Unable to reach neopost server | Cause 1: No connection to Internet
Solution: Verify the Internet connection Cause 2: Setting of the firewall are not compatible with Neopost mailing system Solution: Check with the network administrator/IT the TCP ouput port Cause 3: Neopost server is off Solution: Contact Neopost back-office |
BAS-03-255 or DBX-03-255 | No carrier detected on the LAN socket | No carrier detected on the LAN socket | Cause 1: The LAN cable is disconnected
Solution: Verify, reconnect or change the LAN cable Cause 2: The switch or the router are faulty or turn off. The socket of switch or router are faulty or off Solution: Ask the network administrator/IT to verify the network devices (router and switch) Cause 3: LAN socket on the wall is faulty or off. The cabling is faulty Solution: Verify or ask the network administrator/IT to verify the LAN socket on the wall and the cabling Cause 4: LAN socket of the mailing system is faulty or off Solution: Change the baseboard or the base |
BAS-04-000 or DBX-04-000 | GPRS Time out | Network time out. | |
BAS-04-001 or DBX-04-001 | Technical issue | ||
BAS-04-002 or DBX-04-002 | Technical issue | ||
BAS-04-003 or DBX-04-003 | Technical issue | ||
BAS-04-004 or DBX-04-004 | Technical issue | ||
BAS-06-003 or DBX-06-003 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-008 or DBX-06-008 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-009 or DBX-06-009 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-010 or DBX-06-010 | User do not respect possibilities of the selected account mode | User do not respect possibilities of the selected account mode | |
BAS-06-011 or DBX-06-011 | Violation of account mode possibilities | Violation of account mode possibilities | |
BAS-06-013 or DBX-06-013 | Technical error | Internal accounting error | |
BAS-06-014 or DBX-06-014 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-015 or DBX-06-015 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-016 or DBX-06-016 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-017 or DBX-06-017 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-018 or DBX-06-018 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-019 or DBX-06-019 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-020 or DBX-06-020 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-021 or DBX-06-021 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-022 or DBX-06-022 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-023 or DBX-06-023 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-024 or DBX-06-024 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-025 or DBX-06-025 | Invalid PIN Code | Invalid PIN code | |
BAS-06-026 or DBX-06-026 | Invalid account mode | ||
BAS-06-027 or DBX-06-027 | No restore point defined for this object | No restore point defined for this object | |
BAS-06-028 or DBX-06-028 | Object already recorded impossible to go back | Object already recorded impossible to go back | |
BAS-06-029 or DBX-06-029 | Supervisor rights requested for this action | Supervisor rights requested for this action | |
BAS-06-030 or DBX-06-030 | Somebody is already logged on the system | Somebody is already logged on the system | |
BAS-06-031 or DBX-06-031 | Nobody’s logged on the system | Nobody’s logged on the system | |
BAS-06-032 or DBX-06-032 | Selection of a department is mandatory to go further | Selection of a department is mandatory to go further | |
BAS-06-033 or DBX-06-033 | Supervisor tries to create a third level of sub-groups | Supervisor tries to create a third level of sub-groups. Groups aren’t available on IS-420/440, two levels on IS-460/480 | |
BAS-06-034 or DBX-06-034 | The special group “root” have no parents group | The special group “root” have no parents group | |
BAS-06-035 or DBX-06-035 | Supervisor tries to create a department without entering a department / account number. | Supervisor tries to create a department without entering a department / account number. | |
BAS-06-036 or DBX-06-036 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-037 or DBX-06-037 | Supervisor tries to create a department / account without entering a name | Supervisor tries to create a department / account without entering a name | CUSTOMER
Cause: The User is creating a Department without entering an Account Name. Solution: |
BAS-06-038 or DBX-06-038 | Supervisor tries to create a department without a too long name | Supervisor tries to create a department without a too long name | HELPDESK
Ask user to set a shorter name |
BAS-06-039 or DBX-06-039 | Invalid pin code | Entered pin code is not valid | |
BAS-06-040 or DBX-06-040 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-041 or DBX-06-041 | The Supervisor tries to create a new group or department but the maximum number of groups/department is reached | The Supervisor tries to create a new group or department but the maximum number of groups/department is reached | |
BAS-06-043 or DBX-06-043 | The maximum amount of change on departments have been reached | The maximum amount of change on departments have been reached | ON SITE
Change the PSD/RAZ ram base |
BAS-06-044 or DBX-06-044 | The Supervisor tries to change the accounting mode but there is already default account with the same name so the system can’t create default account in the new account mode | ||
BAS-06-045 or DBX-06-045 | The Supervisor tries to change the accounting mode but there is already default account so the system can’t create default account in the new account mode | ||
BAS-06-046 or DBX-06-046 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-047 or DBX-06-047 | Failed to open file | File found but can’t be opened | |
BAS-06-048 or DBX-06-048 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-049 or DBX-06-049 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-050 or DBX-06-050 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-051 or DBX-06-051 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-052 or DBX-06-052 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-053 or DBX-06-053 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-054 or DBX-06-054 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-055 or DBX-06-055 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-056 or DBX-06-056 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-057 or DBX-06-057 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-058 or DBX-06-058 | Technical error | Maximum groups number is not valid in variant | |
BAS-06-059 or DBX-06-059 | Technical error | Maximum accounts number is not valid in variant | |
BAS-06-060 or DBX-06-060 | Technical error | Maximum operators number is not valid in accounting file. | |
BAS-06-061 or DBX-06-061 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-062 or DBX-06-062 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-063 or DBX-06-063 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-064 or DBX-06-064 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-065 or DBX-06-065 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-066 or DBX-06-066 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-067 or DBX-06-067 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-068 or DBX-06-068 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-069 or DBX-06-069 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-070 or DBX-06-070 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-071 or DBX-06-071 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-072 or DBX-06-072 | Technical error | Limit reached | |
BAS-06-073 or DBX-06-073 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-074 or DBX-06-074 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-075 or DBX-06-075 | The user tries to frank but the maximum amount allowed on the account his using is reached | The user tries to frank but the maximum amount allowed on the account his using is reached | HELPDESK
|
BAS-06-076 or DBX-06-076 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-077 or DBX-06-077 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-078 or DBX-06-078 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-079 or DBX-06-079 | The user tries to enter a name already used | The user tries to enter a name already used | |
BAS-06-081 or DBX-06-081 | Account # already used | Account # already used | |
BAS-06-082 or DBX-06-082 | Pin code already used | Pin code already used | |
BAS-06-083 or DBX-06-083 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-084 or DBX-06-084 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-085 or DBX-06-085 | Unexpected event detected | If the problem continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider | |
BAS-06-086 or DBX-06-086 | System is in account mode but there is no account active | System is in account mode but there is no account active | |
BAS-06-087 or DBX-06-087 | There is no operator with an active account | There is no operator with an active account | |
BAS-06-088 or DBX-06-088 | The user tries to use an unknown # of account | The user tries to use an unknown # of account | |
BAS-06-089 or DBX-06-089 | The user tries to use not active account | The user tries to use not active account | |
BAS-06-090 or DBX-06-090 | The user tries to use not active operator | The user tries to use not active operator | |
BAS-06-091 or DBX-06-091 | The user tries to use an operator account with no active account | The user tries to use an operator account with no active account | CUSTOMER
Cause: Occurs when the operator tries to login but does not have an active account attached to that operator. Departments and accounts mean the same thing on the IM / IS series machines. Solution:
To Activate A Department For Operator:
When the operator enters the correct pin number to login, the associated account list will appear to allow the operator to select a charge back account. If only one account is associated with the operator, the main operating screen will appear after entering the operator pin number. |
BAS-06-092 or DBX-06-092 | Department is not associated to logged operator | The user tries to use an account not linked to his profile | |
BAS-06-093 or DBX-06-093 | Delete not authorize. This is the last operator. If customer want to do not use operator logging anymore, only change accounting mode | ||
BAS-06-094 or DBX-06-094 | Delete not authorize. This is the last account/department. If customer want not to use account anymore, only change accounting mode | ||
BAS-06-095 or DBX-06-095 | There is no department on the server. Please connect to Neopost MAS server application and add an account. | ||
BAS-06-096 or DBX-06-096 | This error appear if the operator is disabled on MAS server side between log in and batch start | This error appear if the operator is disabled on MAS server side between log in and batch start | |
BAS-06-097 or DBX-06-097 | This error appear if the account is disabled on MAS server side between logging and batch start | This error appear if the account is disabled on MAS server side between logging and batch start | HELPDESK
MAS Supervisor has to enable PSD and restart system |
BAS-06-098 or DBX-06-098 | The PSD ID does not belong to this FM or is refused to be used by Fusion. | The PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disable (Archived) on MAS server side between logging and batch start | HELPDESK
MAS Supervisor has to enable PSD and restart system |
BAS-06-099 or DBX-06-099 | The account mode has been changed to operator logging on MAS server between connection and batch start | The account mode has been changed to operator logging on MAS server between connection and batch start | |
BAS-06-100 or DBX-06-100 | There is no more or not enough money for this account. | There is no more or not enough money for this account. | |
BAS-06-101 or DBX-06-101 | Customer try to set a too long department number | Customer try to set a too long department number | HELPDESK
Advice customer to use a shorter department number:
|
BAS-06-102 or DBX-06-102 | Base is currently initializing the connection with neopost MAS. Doing so, it is not authorized to process login request | HELPDESK
To avoid this error, advice customer to let the base entering in sleep mode and wake it up |
|
BAS-06-104 or DBX-06-104 | The maximum number of account/department is reached | The maximum number of account/department is reached | HELPDESK
|
BAS-06-105 or DBX-06-105 | The maximum number of group is reached | The maximum number of group is reached | |
BAS-06-106 or DBX-06-106 | The maximum number of group is reached | The maximum number of group is reached | HELPDESK
Advise customer to log in Supervisor mode and delete a previous user to add a new one |
BAS-06-107 or DBX-06-107 | Account import failed | The file is too big or corrupted. Import aborted. | |
BAS-06-110 or DBX-06-110 | Can not modify last department status | Modify not authorize. It is necessary that there is at least one account active. | |
BAS-06-111 or DBX-06-111 | Department information is empty | ||
BAS-06-114 or DBX-06-114 | Can not modify last operator status | ||
BAS-06-116 or DBX-06-116 | No accounting structure to export | User try to export on USB key accounting structure although there is no account set on device | |
BAS-06-117 or DBX-06-117 | Pre-existing account structure warning | There is a pre-existing accounting structure in the flash, if you continue it will be overwritten. | |
BAS-06-118 or DBX-06-118 | Can not activate departement | The status of the department can’t be change because parent group is inactivated | |
BAS-06-119 or DBX-06-119 | No accounting structure to import | No Account Structure in USB Key. | |
BAS-06-120 or DBX-06-120 | Pre-existing accounting structure in USB key | Check that the export accounting structure is possible. | |
BAS-06-121 or DBX-06-121 | Invalid number of departements to import | Check that the export accounting structure is possible. | |
BAS-06-122 or DBX-06-122 | Can not modify department status due to parent group status | ||
BAS-06-123 or DBX-06-123 | Can not modify group status due to parent group status | ||
BAS-06-124 or DBX-06-124 | No more credit batch local | There is no more credit available on this account. | |
BAS-06-125 or DBX-06-125 | Offline mode is not allowed | Offline mode is not allowed. Please contact your supervisor. | |
BAS-06-126 or DBX-06-126 | Structure Archive creation failed | Accounting structure archive creation has failed | |
BAS-06-127 or DBX-06-127 | Invalid thirdparty barcode | This error is shown when the 3rd license+account bar code string read by bar code reader is wrong format. | |
BAS-06-128 or DBX-06-128 | Invalid thirdparty barcode | This error is shown when the 3rd license+account bar code string read by bar code reader is wrong format. | |
BAS-06-130 or DBX-06-130 | Unknown third party license | The selected third party license is unknown | |
BAS-06-131 or DBX-06-131 | File format error | Accounting file format error. | |
BAS-06-132 or DBX-06-132 | No More Credit batch Remote | There is no more credit available on this account | |
BAS-06-134 or DBX-06-134 | Invalid Number of Department Feature Value | The feature department number which is sent by OLS set an invalid number of allowed department number reagarding to the franking machine physical.
Contact Online services back office. |
|
BAS-06-136 or DBX-06-136 | ADA not supported by device or feature | The error raised when a PostId with ADA selected but the scanner is not present or ADA feature is not active | |
BAS-06-137 or DBX-06-137 | Operator already logged | Operator was already logged, G2 request login again | |
BAS-07-001 or DBX-07-001 | Technical issue | na | |
BAS-07-004 or DBX-07-004 | The PSD is corrupted | The PSD is corrupted | |
BAS-07-005 or DBX-07-005 | Technical error | Technical error | |
BAS-07-006 or DBX-07-006 | Ad Die file or stamp file is not compatible | Ad Die file or stamp file is not compatible | |
BAS-07-008 or DBX-07-008 | A unknown character in font is asked to be drawn | A unknown character in font is asked to be drawn | |
BAS-07-009 or DBX-07-009 | Barcode encoding failed | A barcode encoding error has rised. | |
BAS-07-011 or DBX-07-011 | Font unknown | The font defined in the stamp config is not recognized. | |
BAS-07-013 or DBX-07-013 | Technical issue | na | |
BAS-07-015 or DBX-07-015 | Branch ID is empty | na | |
BAS-07-016 or DBX-07-016 | Operator mandatory | This error message is fired when user press Start button but mode account is not account with access control | |
BAS-08-002 or DBX-08-002 | Imprint memories are full. | Imprint memories are full. You have used all imprint memory available. | – The maximum number of Imprint Memories supported by IS-330/IS-350/IS-420/IS-430/IS-440/IS-460/IS-480/IS-490 is 9 |
BAS-08-005 or DBX-08-005 | Modification of imprint memory failed | Modification of imprint memory failed | |
BAS-08-009 or DBX-08-009 | Name creation | imprint memory name creation failed | |
BAS-08-011 or DBX-08-011 | Software can’t load text selected by imprint memory. | Software can’t load text selected by imprint memory. It may be deleted or unavailable. | |
BAS-08-012 or DBX-08-012 | Software can’t load slogan selected by imprint memory. | Software can’t load slogan selected by imprint memory. It may be deleted or unavailable. | |
BAS-08-013 or DBX-08-013 | Software can’t load PPI selected by imprint memory. | Software can’t load PPI selected by imprint memory. It may be deleted or unavailable. | |
BAS-08-014 or DBX-08-014 | Memory job date mode selection failed | Memory job date mode selection failed | |
BAS-08-015 or DBX-08-015 | Software can’t use the stamp mode in the imprint memory. | Software can’t use the stamp mode in the imprint memory. It may be unavailable. | |
BAS-08-016 or DBX-08-016 | Software can’t use weight stored in imprint memory. | Software can’t use weight stored in imprint memory. | |
BAS-08-017 or DBX-08-017 | Software can’t use account used in imprint memory. | Software can’t use account used in imprint memory. Account may not to be used, closed or inactive. | |
BAS-08-019 or DBX-08-019 | Name modification failed | Name modification failed | |
BAS-08-020 or DBX-08-020 | Software can’t use return address used in imprint memory. | Software can’t use return address used in imprint memory. Return adress may be deleted or corupted | |
BAS-08-021 or DBX-08-021 | Slogan creation failed in the imprint memory | Slogan creation failed in the imprint memory | |
BAS-08-022 or DBX-08-022 | Slogan modification failed for IM | Slogan modification failed for IM | |
BAS-08-023 or DBX-08-023 | Text creation failed for the imprint memory | Text creation failed for the imprint memory | |
BAS-08-024 or DBX-08-024 | Text modification of the imprint memory failed | Text modification of the imprint memory failed | |
BAS-08-025 or DBX-08-025 | The selected slogan was deleted | The selected slogan was deleted: it can’t be set | |
BAS-08-026 or DBX-08-026 | The selected text was deleted | The selected text was deleted: It can’t be set | |
BAS-08-027 or DBX-08-027 | CPC selection | Imprint Memory rate selection failed. | |
BAS-08-028 or DBX-08-028 | Invalid return value | ||
BAS-08-029 or DBX-08-029 | Technical issue | na | |
BAS-08-030 or DBX-08-030 | Account name not available | Get account name failed. | |
BAS-08-031 or DBX-08-031 | Can’t build job data | Can not build job data during transaction with OLS | |
BAS-08-032 or DBX-08-032 | Can’t update job definition | Can not update job data during transaction with OLS | |
BAS-08-033 or DBX-08-033 | Function not supported | Function not applicable for Tax Machine. For Tax Machine, when user press on IM shortcut key, device will show this error message. | |
BAS-08-034 or DBX-08-034 | 1D barcode creation | Occur when IM creating failed with rate include 1D Barcode. | |
BAS-08-035 or DBX-08-035 | Country index selection | User select a Imprint memory and program can’t read country index information from variant | |
BAS-10-025 or DBX-10-025 | Auto call failure | ||
BAS-10-037 or DBX-10-037 | Waiting time for the next request is too long | Waiting time for the next request is too long. Connection with OLS is closed | |
BAS-10-047 or DBX-10-047 | Request module timeout | Request module was too long. A timeout was triggered. Additional data contains the name of the module which didn’t respond. | |
BAS-11-057 or DBX-11-057 | This mailing machine is not authorized to connect to neopost MAS software | This mailing machine is not authorized to connect to neopost MAS software | |
BAS-11-060 or DBX-11-060 | Neopost MAS software don’t know this pincode | Neopost MAS software don’t know this pincode | |
BAS-11-061 or DBX-11-061 | The account selected by the operator is not allowed by neopost MAS software | The account selected by the operator is not allowed by neopost MAS software | |
BAS-11-062 or DBX-11-062 | The account mode has been changed to operator logging on MAS server between connexion and batch start | The account mode has been changed to operator logging on MAS server between connexion and batch start | |
BAS-11-063 or DBX-11-063 | This error appear if the operator is disabled on MAS server side between log in and batch start | This error appear if the operator is disabled on MAS server side between log in and batch start | |
BAS-11-064 or DBX-11-064 | This error appear if the account is disabled on MAS server side between logging and batch start | This error appear if the account is disabled on MAS server side between logging and batch start | |
BAS-11-065 or DBX-11-065 | The PSD ID does not belong to this FM or is refused to be used by Fusion | The PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disabled (Archived) on MAS server side between logging and batch start | |
BAS-11-066 or DBX-11-066 | There is no more or not enough money for this account | There is no more or not enough money for this account. Mailing limit threshold set in MAS software | |
BAS-11-067 or DBX-11-067 | Unknown pin code | Unknown pin code. The operator does not exist | |
BAS-11-068 or DBX-11-068 | The operator exists but is disabled | The operator exists but is disabled | |
BAS-11-069 or DBX-11-069 | The operator exists but has no associated department | The operator exists but has no associated department. He can not log on the FM. | |
BAS-11-070 or DBX-11-070 | The account has been canceled between the moment the list of account displayed on system and the moment when the user selected the account | ||
BAS-11-071 or DBX-11-071 | The account has been disabled between the moment the list of account displayed on system and the moment when the user selected the account | ||
BAS-11-072 or DBX-11-072 | The account can only be selected if an operator is already selected. | The account can only be selected if an operator is already selected. We are in “with operator” mode. The account mode has changed between the moment the list of account displayed on system and the moment when the user selected the account, from without user mode to with user | |
BAS-11-073 or DBX-11-073 | The request contains parameters invalid. | The request contains parameters invalid. | |
BAS-11-076 or DBX-11-076 | There is no user logged on neopost MAS software for this system | There is no user logged on neopost MAS software for this system | |
BAS-11-077 or DBX-11-077 | Current media LAN not detected | The previous connected LAN is not detected. Make sure it is connected and press OK. | |
BAS-11-078 or DBX-11-078 | Connection timeout | The allowed time to connect to fusion server has expired. | |
BAS-11-079 or DBX-11-079 | Invalid account per operator | The selected account is not assigned to current Operator (at remote mode) | |
BAS-11-080 or DBX-11-080 | Invalid input character | Character ‘\’ is not allowed in user name | |
BAS-11-081 or DBX-11-081 | Connection impossible PSD not detected | The connection is impossible because PSD is not detected. | |
BAS-11-082 or DBX-11-082 | Invalid post ID | Invalid PostID when user login. | |
BAS-12-001 or DBX-12-001 | Modem unplugged | Modem unplugged during transaction, please reboot the franking machine. | |
BAS-12-002 or DBX-12-002 | Init. string error | Bad initialization strings or modem did not respond in time. | |
BAS-12-003 or DBX-12-003 | Device not ready | The GPRS modem is in initialization state but it can not be used if its initialization is not finished. | |
BAS-12-004 or DBX-12-004 | Port disconnected | This error can occur when the negotiation for the error correction protocol failed between the remote modem and the FM modem. | |
BAS-13-010 or DBX-13-010 | Can not send print setup request message | ||
BAS-13-011 or DBX-13-011 | Can not send print authorisation request message | ||
BAS-13-012 or DBX-13-012 | Can not get print authorisation response message | ||
BAS-13-013 or DBX-13-013 | Can not send print field request message | ||
BAS-13-015 or DBX-13-015 | Can not get business value | ||
BAS-13-019 or DBX-13-019 | Can not send print status request message | ||
BAS-13-020 or DBX-13-020 | Can not set business value | ||
BAS-13-023 or DBX-13-023 | Can not allocate memory | ||
BAS-13-026 or DBX-13-026 | Can not send status request message | ||
BAS-13-027 or DBX-13-027 | Can not get status response | ||
BAS-13-052 or DBX-13-052 | Can not get print setup response | ||
BAS-13-054 or DBX-13-054 | Can not get print field response | ||
BAS-13-057 or DBX-13-057 | Incorrect PSD (Meter) type is installed in the machine. | Incorrect PSD (Meter) type is installed in the machine. | CUSTOMER
Cause: A display of BAS-13-057 or DBX-13-057 indicates that there is a problem with the PSD (meter). Action: |
BAS-13-058 or DBX-13-058 | Communication link with PSD is lost | Communication link with PSD is lost | |
BAS-13-066 or DBX-13-066 | Generic detection error | Generic error occurs during the psd detection phase | |
BAS-13-067 or DBX-13-067 | Incorrect PSD (Meter) type is installed in the machine. | Incorrect PSD (Meter) type is installed in the machine. | CUSTOMER
Cause: Action: |
BAS-13-068 or DBX-13-068 | Wrong PSD type | Type of the PSD is not correct. | |
BAS-13-102 or DBX-13-102 | Postal connection failed | The connection to the postal server failed. After a postal connection, the psd send error when the base ask for the result. | |
BAS-13-103 or DBX-13-103 | Can not Download xndf file | This error is shown when cannot download xndf file from psd. | |
BAS-14-004 or DBX-14-004 | Invalid Rate Table | Invalid Rate Table (bad Rate Table number) | |
BAS-14-005 or DBX-14-005 | Selected Rate Table is not active | Selected Rate Table is not active | |
BAS-14-006 or DBX-14-006 | The user uses a zip code less than 5 digit | The user uses a zip code less than 5 digit | |
BAS-14-007 or DBX-14-007 | Invalid Zipcode | Invalid Zipcode | |
BAS-14-008 or DBX-14-008 | Max postage amount exceeded | Max postage amount exceeded | |
BAS-14-038 or DBX-14-038 | During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight). | During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight). | |
BAS-14-042 or DBX-14-042 | User try to set zero value as zip code for e-Conf | User try to set zero value as zip code for e-Conf | |
BAS-14-043 or DBX-14-043 | Weight is too heavy for the current rate and there’s no automatic rate change available | Weight is too heavy for the current rate and there’s no automatic rate change available | |
BAS-14-045 or DBX-14-045 | Rate type feature not found | Rate type was requested (for preconf report for example), but rate type was not found in rate table. | |
BAS-14-047 or DBX-14-047 | Service fee | unable to calculate service fee (overweight), total amount is set to zero. | |
BAS-14-048 or DBX-14-048 | Rate fee | An error occured while calculating basic rate fee (RDF). Probably due to an overweight (and no fee table jump available) or an underweight. | |
BAS-14-052 or DBX-14-052 | Weight too heavy for current rate | Weight too heavy for current rate | |
BAS-14-053 or DBX-14-053 | Product postal code used to set a rate is invalid or not defined inside the current rate table | Product postal code used to set a rate is invalid or not defined inside the current rate table | |
BAS-14-055 or DBX-14-055 | Premium adress ID used is not between 1 and 65536 | Premium adress ID used is not between 1 and 65536 | |
BAS-14-056 or DBX-14-056 | Service amount is too high | Service amount is too high | |
BAS-14-059 or DBX-14-059 | The current weight is too light for current rate and no fee table jump is managed | The current weight is too light for current rate and no fee table jump is managed | |
BAS-14-060 or DBX-14-060 | Canadian Zip code invalid | ||
BAS-14-061 or DBX-14-061 | Zip code is not complete | ||
BAS-14-062 or DBX-14-062 | Invalid Canada zip code | Invalid zip code | |
BAS-14-063 or DBX-14-063 | Incomplete Canadian zip code | Incomplete zip code | |
BAS-14-064 or DBX-14-064 | Invalid quantity | The quantity is invalid. Please enter a quantity below the max value. | |
BAS-15-003 or DBX-15-003 | One or the two dates set for the time period for report are not correct | One or the two dates set for the time period for report are not correct. Either the end date is older than the begin date Or the begin date is older than the install date | |
BAS-15-005 or DBX-15-005 | Previous budget unavailable | ||
BAS-15-006 or DBX-15-006 | Occurs when the budget consumption report is requested, but budgets are not activated by the Supervisor | Occurs when the budget consumption report is requested, but budgets are not activated by the Supervisor | |
BAS-15-009 or DBX-15-009 | Current report is empty | ||
BAS-15-010 or DBX-15-010 | Error current tracking barcode report | Current tracking barcode report is empty | |
BAS-18-000 or DBX-18-000 | Geodesic code entered is not correct | Geodesic code entered is not correct | |
BAS-19-000 or DBX-19-000 | When this error appears we can think that there is a hardware issue on WP | When this error appears we can think that there is a hardware issue on WP | |
BAS-19-001 or DBX-19-001 | WP report an over capacity error. | WP report an over capacity error. Customer tried to weigh a letter or a parcel with a weight higher than the WP physical weighing capacity. | CUSTOMER
Cause: Action: If the problem persists, contact your local service provider for assistance. |
BAS-19-002 or DBX-19-002 | This error should only happens during calibration | This error should only happens during calibration | |
BAS-19-003 or DBX-19-003 | WP return a negative weight | WP return a negative weight | |
BAS-19-004 or DBX-19-004 | At wake up or boot, the WP can’t zero itself either because it dectects a too heavy weight for the zero reference or an unstable weight for zero reference. Or the WP is not able to “follow the zero drift” due to unstable weight. Displayed to user up to 4.8.12. From 4.8.21 weight is displayed as dashes instead of error code prompted and error code is logged in error log. | POSSIBLE CAUSES:
· An envelope is on the scale at wake up or boot . · WP vibrates at wake up or boot due unstable table, cover manipulation (mostly IS330/350), environment perturbation. |
|
BAS-19-005 or DBX-19-005 | WP calibration mandatory | WP calibration mandatory | |
BAS-19-006 or DBX-19-006 | Base software request WP to change mode but is not accepted by WP or no answer from WP | Base software request WP to change mode but is not accepted by WP or no answer from WP. After plugging in mailing machine or waking up from sleep mode, it displays “Technical DBX-19-006” then ”Warning PSD connection status, Com with PSD lost” and finally the “No stamp, No printing” screen. | |
BAS-19-007 or DBX-19-007 | Weighing platform is not in the expected mode | Weighing platform is not in the expected mode | |
BAS-19-008 or DBX-19-008 | Wrong weighing platform. This weighing platform is not linked with this base. For a swap the feature must be activated for new WP serial number. | ||
BAS-19-009 or DBX-19-009 Feature Not Allowed | ”Error DBX-19-009 Feature not allowed” | ||
BAS-19-010 or DBX-19-010 | Weight on WP is over max capacity defined in WEIGHING PLATFORM feature | Weight on WP is over max capacity defined in WEIGHING PLATFORM feature | |
BAS-19-011 or DBX-19-011 | Weight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighing | Weight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighing | |
BAS-19-013 or DBX-19-013 | Communication failed | Communication with WP failed, WP will be disconnected. | |
BAS-19-014 or DBX-19-014 | Mode not supported | Weighing modes not supported for Tax machine. | |
BAS-19-015 or DBX-19-015 | Weight below WP max capacity | Manual weight entry below max WP capacity. | |
BAS-19-016 or DBX-19-016 | Manual weight entry forbidden | When WP feature deactivated, manual weight entry forbidden. | |
BAS-20-000 or DBX-20-000 | Printer not found | External Printer not found | |
BAS-20-001 or DBX-20-001 | Printer capabilities does not satisfy required width, height or resolution | Printer capabilities does not satisfy required width, height or resolution | |
BAS-20-004 or DBX-20-004 | Can’t access USB memory | Can’t access USB memory | |
BAS-20-005 or DBX-20-005 | Can’t access USB memory | Can’t access USB memory | |
BAS-20-006 or DBX-20-006 | Can’t access USB memory | Can’t access USB memory | |
BAS-20-008 or DBX-20-008 | Not enough place on USB key | Not enough place available on the usb key. | |
BAS-20-011 or DBX-20-011 | No Town die | There is no Town Die on this USB key | |
BAS-20-012 or DBX-20-012 | USB printing failure | USB printing failure | |
BAS-20-014 or DBX-20-014 | No PPI | There is no PPI file on this USB key | |
BAS-20-015 or DBX-20-015 | No Slogan File | There is no slogan file on this USB key | |
BAS-20-016 or DBX-20-016 | No rate table File | There is no slogan file on this USB key | |
BAS-20-017 or DBX-20-017 | Mounted volume full | USB key is full | |
BAS-21-001 or DBX-21-001 | Technical error | Technical error | |
BAS-21-002 or DBX-21-002 | Throughput error | Cadence management issue. | |
BAS-21-003 or DBX-21-003 | Error printing sequence | ||
BAS-21-004 or DBX-21-004 | System didn’t have enough time to calculate the stamp, last envelopes are not metered | System didn’t have enough time to calculate the stamp, last envelopes are not metered | |
BAS-21-005 or DBX-21-005 | A rebound have been detected on the top doc sensor | A rebound have been detected on the top doc sensor | |
BAS-21-006 or DBX-21-006 | There is an error in speedway messages sequence during printing | There is an error in speedway messages sequence during printing | |
BAS-21-008 or DBX-21-008 | Mail jam issue | Mail jam issue | |
BAS-21-009 or DBX-21-009 | Mail measured too long by the system | Mail measured too long by the system | |
BAS-21-010 or DBX-21-010 | Department manager on device refused start printing due to an accounting error | Department manager on device refused start printing due to an accounting error | |
BAS-21-011 or DBX-21-011 | Account maximum amount reached | Account maximum amount reached | |
BAS-21-012 or DBX-21-012 | Head set issue | Head set issue | |
BAS-21-013 or DBX-21-013 | Mail jam in the feeder | Mail jam in the feeder | |
BAS-21-014 or DBX-21-014 | Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing | Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing | |
BAS-21-015 or DBX-21-015 | Mail Jam in the feeder | Top seal sensor is activated and it needs to be unactivated to start mailing | |
BAS-21-017 or DBX-21-017 | Top doc sensor is out of order. It may mean that gap between two envelopes is too small | Top doc sensor is out of order. It may mean that gap between two envelopes is too small | |
BAS-21-018 or DBX-21-018 | Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed) | Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed) | |
BAS-21-019 or DBX-21-019 | Unable to construct stamp | Unable to construct stamp | |
BAS-21-020 or DBX-21-020 | Technical issue | ||
BAS-21-021 or DBX-21-021 | Printing failed | A display of BAS-21-021 or DBX-21-021 indicates that the mailing system can not create the stamp. | |
BAS-21-022 or DBX-21-022 or FBX-21-022 | Envelopes are too close | When processing mail, mail pieces are too close to each other on the paper path of the system. | |
BAS-21-023 or DBX-21-023 | Technical issue | ||
BAS-21-024 or DBX-21-024 | Technical issue | ||
BAS-21-025 or DBX-21-025 | Technical issue | ||
BAS-21-026 or DBX-21-026 | Technical issue | ||
BAS-21-027 or DBX-21-027 | Technical issue | ||
BAS-21-028 or DBX-21-028 | Zero label not allowed | Franking machine doesn’t allow you to print labels whether ” 0″ is set. | |
BAS-21-030 or DBX-21-030 | Zero value not allowed | Zero franking value not allowed | |
BAS-21-031 or DBX-21-031 | Zero weight value not allowed | A weight value different from 0 is mandatory. | |
BAS-21-032 or DBX-21-032 | Faulted imprint | Faulted imprint error occured because of power shutdown during imprint or mail too small. | |
BAS-21-033 or DBX-21-033 | No print end received | A new mail cycle is launched whereas the end of the last one has not been correctly detected ( no PRINT_END received ). | |
BAS-21-034 or DBX-21-034 | Distorted imprint | Distorted imprint error occured because postal imprint in the blind zone | |
BAS-21-036 or DBX-21-036 | Faulted imprint emergency stop | Faulted imprint error occured because of power shutdown during imprint or mail too small. | |
BAS-21-037 or DBX-21-037 | Distorted imprint emergency stop | Distorted imprint error occured because postal imprint in the blind zone | |
BAS-21-039 or DBX-21-039 | Dynamic scale weight not correct | Dynamic scale weight not available | |
BAS-21-040 or DBX-21-040 | Gap too short | Gap value with the last envelope is too short. | |
BAS-21-041 or DBX-21-041 | Document too short | ||
BAS-21-042 or DBX-21-042 | Document too long | Document too long. Remove envelopes from the the whole path and start print process again. | |
BAS-21-045 or DBX-21-045 | Expiration date passed | Rate table expiration date passed. Franking is forbidden when rate table expiration date is passed. | |
BAS-21-046 or DBX-21-046 | Pressort forbidden on date advance | Presort printing impossible. Presort printing is forbidden when a date advance causes a rate table activation. | |
BAS-21-054 or DBX-21-054 | Wrong imprint settings | This error is raised when the user try to print with wrong imprint settings, ie: In received mode, when no date and no received text is selected | |
BAS-21-055 or DBX-21-055 | Double document detected | Detect in a homogenuous batch a double document (two document sticked themselves). | |
BAS-21-056 or DBX-21-056 | Double document detected thickness | By thickness measurement, detecedt in a homogenuous batch a double document (two document sticked themselves). | |
BAS-21-057 or DBX-21-057 | Printing system not ready | The printing system isn’t ready for printing process. | |
BAS-21-058 or DBX-21-058 | Invalid department | The department send by the scanner is invalid. | |
BAS-21-059 or DBX-21-059 | Unknown departement | The scanner has not send a department or too late. | |
BAS-21-060 or DBX-21-060 | Unknown letter ID | The scanner has send an unknown letterID or too late. | |
BAS-21-061 or DBX-21-061 | Technical issue | ||
BAS-21-062 or DBX-21-062 | Unknown ZIP code | The scanner has not send a zip code or too late. | |
BAS-21-063 or DBX-21-063 | Unknown contry code | The scanner has not send a zip code or too late. | |
BAS-21-064 or DBX-21-064 | Unknown PIC number | The scanner has not send a pic number or too late. | |
BAS-21-065 or DBX-21-065 | Unknown recipient name | The scanner has not send a recipient name or too late. | |
BAS-21-066 or DBX-21-066 | Invalid ZIP code | The zip code send by the scanner is invalid. | |
BAS-21-067 or DBX-21-067 | Invalid country code | The country code send by the scanner is invalid. | |
BAS-21-068 or DBX-21-068 | Invalid PIC number | The pic number send by the scanner is invalid. | |
BAS-21-069 or DBX-21-069 | Invalid recipient name | The pic number send by the scanner is invalid. | |
BAS-21-070 or DBX-21-070 | Almost full | The almost full threshold has been reached in the diverter. The device can no more frank until the user empty it. | |
BAS-21-071 or DBX-21-071 | Full reached | The full threshold has been reached in the diverter. The device can no more frank until the user empty it. | |
BAS-21-072 or DBX-21-072 | Franking negative weight | A franking has been launched with a negative weight | |
BAS-21-073 or DBX-21-073 | Label forbiden | The user want to print a label with a scanner application activated. | |
BAS-21-074 or DBX-21-074 | Diverter error | The mail piece is not detected in the diverter that meanes there is a diverter error. | |
BAS-21-075 or DBX-21-075 | Recording storage full | Scanner mail recording storage space is full! | |
BAS-21-076 or DBX-21-076 | Diverter report full | Scanner mail recording storage space is full! | |
BAS-21-077 or DBX-21-077 | No scanned image | No scanned image available in the scanner. A scanned image is necessary for the mail recorder application. | |
BAS-21-078 or DBX-21-078 | Multiple account barcodes | ||
BAS-21-079 or DBX-21-079 | Multiple PIC barcodes | ||
BAS-21-080 or DBX-21-080 | Multiple type in barcodes | ||
BAS-21-081 or DBX-21-081 | Scanner timeout | ||
BAS-21-082 or DBX-21-082 | Barcode not for account | ||
BAS-21-083 or DBX-21-083 | Scan error | ||
BAS-21-084 or DBX-21-084 | Account not decoded | ||
BAS-21-085 or DBX-21-085 | Blank envelope | ||
BAS-21-086 or DBX-21-086 | PSD not ready | ||
BAS-21-087 or DBX-21-087 | No address block | ||
BAS-21-088 or DBX-21-088 | PPI report must be historized | Your software has been updated. You need to start a new Permit report before you can use the selected permit. | |
BAS-21-089 or DBX-21-089 | Mixed mail feeder not ready | Base has received a message from feeder that it is not ready | |
BAS-21-090 or DBX-21-090 | Dynamic scale not ready | Base has received a message from feeder that it is not ready | |
BAS-21-092 or DBX-21-092 | PPI report must be historized rate | A new rate table has been activated. You need to start a new Permit report before you can use the selected permit. | |
BAS-21-094 or DBX-21-094 | No weight from dynamic scale | During a batch in dynamic weighing, the dynamic scale has not sent the weight of the letter to the base. | |
BAS-21-097 or DBX-21-097 | PPP error | ||
BAS-21-100 or DBX-21-100 | Unexpected sensor event | ||
BAS-21-102 or DBX-21-102 | Assignment date or customer ID empty | Assignment date or customer ID not filled | |
BAS-21-104 or DBX-21-104 | Weight threshold | The weight threshold is reached, the mail should be diverted | |
BAS-21-105 or DBX-21-105 | Lock server | PSD is locked by request from server. | |
BAS-21-106 or DBX-21-106 | Lock register | ||
BAS-21-107 or DBX-21-107 | Temporal limit | PSD is locked because the date limit to call server is reached | |
BAS-21-108 or DBX-21-108 | Statistics limit | PSD is locked, need upload statistics to server. | |
BAS-21-109 or DBX-21-109 | Pending reseting | PSD is locked because of resetting failure. PSD will be locked up to a succesfull postal server connection. | |
BAS-21-110 or DBX-21-110 | Incoherent register | PSD is locked because of incoherent register. | |
BAS-21-111 or DBX-21-111 | Back top seal event missing | Missing feeder sensor event.
An event from the feeder was expected but is missing (back top seal). |
|
BAS-21-112 or DBX-21-112 | Unexpected event | ||
BAS-21-120 or BX-21-120 | Sorter not ready | ||
OBAS-21-054 or OBX-21-054 | Print with cleaning liquid | A tank containing some cleaning liquid is inserted in the franking machine. The cleaning procedure are autorized, but printing is forbidden | |
BAS-22-011 or DBX-22-011 | Power up of the mailing machine | Power up of the mailing machine | |
BAS-22-012 or DBX-22-012 | Tank cover open | Ink Tank Cover is opened | |
BAS-22-013 or DBX-22-013 | Path open | Base paper path opened | |
BAS-22-019 or DBX-22-019 | Memory corruption | Triggered when the system detect a memory corruption. | |
BAS-22-020 or DBX-22-020 | Diverter not detected | ||
BAS-22-021 or DBX-22-021 | No diverter detected | ||
BAS-22-022 or DBX-22-022 | Sorter init failed | ||
BAS-23-000 or DBX-23-000 | Resource error | ||
BAS-23-005 or DBX-23-005 | Headset run out of ink | Headset run out of ink | |
BAS-23-006 or DBX-23-006 | Invalid command | Technical problem during printing | |
BAS-23-009 or DBX-23-009 | The carriage can’t move to print position | The carriage can’t move to print position | |
BAS-23-010 or DBX-23-010 | Carriage can’t reach requested position | Carriage can’t reach requested position | |
BAS-23-023 or DBX-23-023 | Start print failed | Start print failed | |
BAS-23-026 or DBX-23-026 | Recovery spitting failed | Technical problem during recovery spitting. | |
BAS-23-028 or DBX-23-028 | IO Failure | Technical problem. | |
BAS-23-029 or DBX-23-029 | Technical issue | Technical problem. | |
BAS-23-034 or DBX-23-034 | There is an invalid date in the headset, either a corruption or cheated headset | There is an invalid date in the headset, either a corruption or cheated headset | |
BAS-23-036 or DBX-23-036 | Technical issue | Technical problem. | |
BAS-23-037 or DBX-23-037 | No cartridge detected or cartridge corrupted | No cartridge detected or cartridge corrupted | |
BAS-23-038 or DBX-23-038 | No cartridge detected at the power on or the closing of the back cover or on carriage moving | No cartridge detected at the power on or the closing of the back cover or on carriage moving | |
BAS-23-043 or DBX-23-043 | There is an invalid ink threshold in the headset, either a corruption or cheated headset | There is an invalid ink threshold in the headset, either a corruption or cheated headset | |
BAS-23-044 or DBX-23-044 | There is too many nozzles with open-circuit | There is too many nozzles with open-circuit | |
BAS-23-045 or DBX-23-045 | Short circuit detected on nozzles | Short circuit detected on nozzles | |
BAS-23-046 or DBX-23-046 | There is too many nozzles in short-circuit | There is too many nozzles in short-circuit | |
BAS-23-048 or DBX-23-048 | The variant country in the headset is not compliant with the variant of the base | The variant country in the headset is not compliant with the variant of the base | |
BAS-23-049 or DBX-23-049 | The headset model is not compliant with the kind of the base | The headset model is not compliant with the kind of the base | |
BAS-23-050 or DBX-23-050 | The variant distributor in the headset is not compliant with the variant of the base | The variant distributor in the headset is not compliant with the variant of the base | |
BAS-23-054 or DBX-23-054 | Technical issue | Technical problem. | |
BAS-23-057 or DBX-23-057 | Technical issue | Technical problem. | |
BAS-23-059 or DBX-23-059 | Technical issue | Technical problem. | |
BAS-23-060 or DBX-23-060 | Technical issue | Technical problem. | |
BAS-23-061 or DBX-23-061 | Technical issue | Technical problem. | |
BAS-23-062 or DBX-23-062 | Technical issue | Technical problem. | |
BAS-23-063 or DBX-23-063 | Invalid headset CRC | Invalid headset CRC | |
BAS-23-065 or DBX-23-065 | Cover open during printing | Cover open during printing | |
BAS-23-066 or DBX-23-066 | Label Misfeed issues | Base Motor exceeded maximum speed | |
BAS-23-067 or DBX-23-067 | Print offset too large | Print offset set by user is out of allowed range | |
BAS-23-068 or DBX-23-068 | Warming failure | ||
BAS-23-073 or DBX-23-073 | Failed to find reference | Headset is unable to find reference | |
BAS-23-075 or DBX-23-075 | Unable to find origin position | The printhead is unable to find the origin position | |
BAS-23-076 or DBX-23-076 | Unable to find origin position | The printhead is unable to find the origin position | |
BAS-23-077 or DBX-23-077 | Unable to go capping position | The printhead is unable to go to the capping position | |
BAS-23-078 or DBX-23-078 | Unable to go cap open position | The printhead is unable to reach the cap open position. | |
BAS-23-079 or DBX-23-079 | Failed to reach asked position | The printhead requested movement failed once and the recovering process to come back to the capping position failed too | |
BAS-23-080 or DBX-23-080 | Failed to reach flushing position | The printhead is unable to go to the flushing position | |
BAS-23-081 or DBX-23-081 | Failed to reach FIM position | The printhead is unable to go to the FIM mark position | |
BAS-23-082 or DBX-23-082 | Failed to reach print position | The printhead is unable to go to the print position | |
BAS-23-083 or DBX-23-083 | Technical issue | ||
BAS-23-084 or DBX-23-084 | Flushing request failed | The printhead flushing request failed | |
BAS-23-085 or DBX-23-085 | Fine vibration failed | The printhead is unable to proceed the requested fine vibration | |
BAS-23-087 or DBX-23-087 | Can not activate pump | The printhead pump can not be activated for aspiration | |
BAS-23-088 or DBX-23-088 | Released failed | The printhead pump cannot be activated for the release process | |
BAS-23-089 or DBX-23-089 | Released failed | The printhead pump cannot be activated for the release process | |
BAS-23-090 or DBX-23-090 | Can not proceed vibration request | The printhead can not proceed start the fine vibration request | |
BAS-23-091 or DBX-23-091 | Can not stop fine vibration | The printhead can not proceed stop the fine vibration request | |
BAS-23-092 or DBX-23-092 | Failed to move up wiper | The printhead pump can not be activated to move the wiper up | |
BAS-23-093 or DBX-23-093 | Failed to move down wiper | The printhead pump can not be activated to move the wiper down | |
BAS-23-094 or DBX-23-094 | Failed to move pump | The printhead pump can not be activated | |
BAS-23-095 or DBX-23-095 | Macro action failed | The printhead requested macro action can not be executate | |
BAS-23-096 or DBX-23-096 | Bad print head action | The requested action on the print head is not available | |
BAS-23-097 or DBX-23-097 | Failed to reach position | The carriage failed to reach the requested position during the recovering process | |
BAS-23-098 or DBX-23-098 | Technical issue | ||
BAS-23-099 or DBX-23-099 | Technical issue | ||
BAS-23-100 or DBX-23-100 | Out of capping | The print head was not in capping position at power on, it might be dirty. | |
BAS-23-101 or DBX-23-101 | Ink tank not detected | ||
BAS-23-102 or DBX-23-102 | Ink tank is present | ||
BAS-23-103 or DBX-23-103 | Headset replacement procedure error | Headset had been replaced outside replacement procedure | |
BAS-23-105 or DBX-23-105 | Print head not installed | The print head has been replaced or the ink circuit has been drained. | |
BAS-23-114 or DBX-23-114 | Technical issue | Technical problem. | |
BAS-23-121 or DBX-23-121 | Technical issue | Technical problem. | |
BAS-23-122 or DBX-23-122 | Blocked cartridge | ||
BAS-23-124 or DBX-23-124 | Stamp counter can not be active | Can not active StampCounter because current rate included Premium Address or Additional Services. | |
BAS-23-125 or DBX-23-125 | Error can not activate stamp counter | Can not active StampCounter because current rate included Premium Address or Additional Services. | |
BAS-23-126 or DBX-23-126 | Print head not detected | The print head memory is not detected or corrupted. printing is impossible. | |
BAS-23-127 or DBX-23-127 | Print controler not ready | ||
BAS-23-128 or DBX-23-128 | Stamp printer not ready | ||
BAS-23-129 or DBX-23-129 | Incompatible cartridge | The error occurs when start up device with incompatible cartridge. | |
BAS-24-000 or DBX-24-000 | Technical issue | ||
BAS-24-002 or DBX-24-002 | Technical issue | ||
BAS-24-003 or DBX-24-003 | Technical issue | ||
BAS-24-005 or DBX-24-005 | Failed to get received error | ||
BAS-24-006 or DBX-24-006 | Technical issue | ||
BAS-24-007 or DBX-24-007 | Technical issue | ||
BAS-24-008 or DBX-24-008 | Technical issue | ||
BAS-24-009 or DBX-24-009 | Technical issue | ||
BAS-24-010 or DBX-24-010 | Technical issue | ||
BAS-24-011 or DBX-24-011 | Technical issue | ||
BAS-24-012 or DBX-24-012 | Technical issue | ||
BAS-24-013 or DBX-24-013 | Technical issue | ||
BAS-24-014 or DBX-24-014 | Technical issue | ||
BAS-24-015 or DBX-24-015 | Technical issue | ||
BAS-24-016 or DBX-24-016 | Technical issue | ||
BAS-24-017 or DBX-24-017 | Response KO received | ||
BAS-24-018 or DBX-24-018 | Invalid Serial number | ||
BAS-25-001 or DBX-25-001 | Technical issue | ||
BAS-25-002 or DBX-25-002 | Invalid date setting | ||
BAS-25-004 or DBX-25-004 | MMI file on the system is not compatible with the rest of the base software | MMI file on the system is not compatible with the rest of the base software | |
BAS-27-000 or DBX-27-000 | The automatic or manual date advance interface has been set with invalid parameters | The automatic or manual date advance interface has been set with invalid parameters (automatic: date change time to midnight, or no working day in the week; Manual: day offset exceeds limit). | |
BAS-27-003 or DBX-27-003 | Technical error | Technical error | |
BAS-27-004 or DBX-27-004 | Can not manage automatic date change | ||
BAS-27-005 or DBX-27-005 | Authorized max date position | The current value of date position is out of range. | |
BAS-28-001 or DBX-28-001 | Invalid date input | This error is raised when user inputs an invalid date in entry screen. | |
BAS-29-002 or DBX-29-002 | This message appears for system with connected inserter. Message Id not in dictionnary | This message appears for system with connected inserter. Message Id not in dictionnary | |
BAS-29-004 or DBX-29-004 | Connection lost while printing | Connection between base between Franking Machine (FM) and inserter is lost while FM is processing an inserter prit request | |
BAS-29-005 or DBX-29-005 | Incompatible stamp mode | When inserter batch is launched, stamp configuration should be different than date correction, amount correction and receive date mode. | |
BAS-29-006 or DBX-29-006 | Incompatible stamp counter PPI | Inserter doesn’t work with PPI counter, when the counter limit is reached, Franking Machine (FM) stop, not the inserter which relaunch the FM. | |
BAS-29-007 or DBX-29-007 | Incompatible weight counter PPI | Inserter doesn’t work with PPI weight counter limit, when the limit is reached, Franking Machine (FM) stop, not the inserter which relaunch the FM. | |
BAS-30-016 or DBX-30-016 | RLD out of paper | ||
BAS-30-017 or DBX-30-017 | RLD printer busy | ||
BAS-30-018 or DBX-30-018 | RLD data transmission error | ||
BAS-30-019 or DBX-30-019 | RLD firmware version error | ||
BAS-30-020 or DBX-30-020 | RLD ZBI software version error | ||
BAS-30-021 or DBX-30-021 | RLD RAM space failed | RLD: free space failed in RAM | |
BAS-30-022 or DBX-30-022 | RLD flash space failed | RLD: free space failed in flash | |
BAS-30-023 or DBX-30-023 | RLD communication failed | ||
BAS-30-024 or DBX-30-024 | RLD open latch | RLD is open. | |
BAS-30-025 or DBX-30-025 | RLD out of paper | No more paper in RLD (Remote Label Dispenser). | |
BAS-30-026 or DBX-30-026 | RLD printer busy | ||
BAS-30-027 or DBX-30-027 | Current media modem not detected | The previous selected Modem is not detected | |
BAS-30-028 or DBX-30-028 | Current media GPRS modem not detected | The previous connected GPRS Modem is not detected | |
BAS-30-029 or DBX-30-029 | RLD low battery | ||
BAS-30-030 or DBX-30-030 | Technical issue | ||
BAS-30-031 or DBX-30-031 | Technical issue | ||
BAS-30-032 or DBX-30-032 | LAN Setting IP empty | Occurs when IP address is empty on LAN settings’ validation | |
BAS-30-033 or DBX-30-033 | LAN Setting preferred DNS empty | Occurs when preferred DNS IP is empty on LAN Settings’ validation | |
BAS-30-034 or DBX-30-034 | LAN Setting proxy URL empty | Occurs when proxy URL is empty on LAN Settings’ validation | |
BAS-30-035 or DBX-30-035 | Network advanced setting force URI empty | Occurs when Force URI is empty on Network Advanced Settings’ validation | |
BAS-30-036 or DBX-30-036 | Network advanced setting PSD URI empty | Occurs when Psd URI is empty on Network Advanced Settings’ validation | |
BAS-30-038 or DBX-30-038 | LAN setting IP empty or invalid | Occurs when Psd URI is empty on Network Advanced Settings’ validation | |
BAS-30-039 or DBX-30-039 | LAN setting subnet mask invalid | Occurs when Psd URI is empty on Network Advanced Settings’ validation | |
BAS-30-040 or DBX-30-040 | LAN setting default gateway invalid | Occurs when Default Gateway address is invalid on LAN settings’ validation | |
BAS-30-041 or DBX-30-041 | LAN setting preferred DNS invalid | Occurs when Preferred DNS address is invalid on LAN settings’ validation | |
BAS-30-042 or DBX-30-042 | LAN setting alternate DNS invalid | Occurs when Alternate DNS address is invalid on LAN settings’ validation | |
BAS-31-000 or DBX-31-000 | Connection error | ||
BAS-32-000 or DBX-32-000 | The system didn’t receive the length value from dynamic scale | The system didn’t receive the length value from dynamic scale | |
BAS-32-001 or DBX-32-001 | The system didn’t receive the length value from the inserter | The system didn’t receive the length value from the inserter | |
BAS-32-002 or DBX-32-002 | The system didn’t receive the thickness value from inserter | The system didn’t receive the thickness value from inserter | |
BAS-32-003 or DBX-32-003 | The system didn’t receive the thickness value from the dynamic scale | The system didn’t receive the thickness value from the dynamic scale | |
BAS-32-004 or DBX-32-004 | The system didn’t receive the oversize status from the dynamic scale | The system didn’t receive the oversize status from the dynamic scale | |
BAS-32-005 or DBX-32-005 | The base didn’t receive the width status from the dynamic scale | The base didn’t receive the width status from the dynamic scale | |
BAS-32-006 or DBX-32-006 | The base receive a too large value for the width | The base receive a too large value for the width | |
BAS-32-007 or DBX-32-007 | The base receive a too large value for the length | The base receive a too large value for the length | |
BAS-32-008 or DBX-32-008 | The base receive a too large value for the thickness from inserter | The base receive a too large value for the thickness from inserter | |
BAS-32-009 or DBX-32-009 | The base receive a too large value for the thickness | The base receive a too large value for the thickness | |
BAS-32-010 or DBX-32-010 | The base receive a too large value for the length from dynamic scale | The base receive a too large value for the length from dynamic scale | |
BAS-32-011 or DBX-32-011 | Failed to add mail | failed to add mail in queue | |
BAS-32-012 or DBX-32-012 | Invalid mail received | ||
BAS-32-013 or DBX-32-013 | The rate calculator is not available | ||
BAS-32-014 or DBX-32-014 | Frankit message: (GER) This message appear when the JOB memory is full (10 rooms) and customer save a new JOB, is informed that the oldest JOB will be overwrite | ||
BAS-32-015 or DBX-32-015 | Frankit message: (GER) This message appear when the EKP memory is full (10 rooms) and customer save a new EKP, is informed that the oldest EKP will be overwrite | ||
BAS-32-016 or DBX-32-016 | Frankit message: (GER) This message appear when the customer try to select EKP and system still in mailing mode | ||
BAS-32-017 or DBX-32-017 | Frankit message: (GER) This message appear when the customer try to select JOB and system still in mailing mode | ||
BAS-32-018 or DBX-32-018 | EKP creation failed | EKP creation failed | |
BAS-32-019 or DBX-32-019 | Frankit message: (GER) JOB number is incorrect | Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers and the 2 last ones are checksum | |
BAS-32-022 or DBX-32-022 | Frankit message: (GER) EKP number is incorrect | Frankit message: (GER) EKP number is incorrect, the number must be 10 numbers long | |
BAS-32-023 or DBX-32-023 | Frankit message: (GER) JOB number is incorrect | Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers long | |
BAS-32-027 or DBX-32-027 | Amount calculated with the current postal product is over the maximum mailing value the system is able to print | ||
BAS-32-028 or DBX-32-028 | Zero amount not allowed | ||
BAS-32-029 or DBX-32-029 | High value dynamic weighing | The amount is a high value. You can change the warning threshold | |
BAS-32-032 or DBX-32-032 | ZIP code needed | The weight of the mail needs a rate with zip code. The zip code entry is impossible while in dynamic weighing. | |
BAS-32-033 or DBX-32-033 | Dynamic country not needed | Destination received is a country whereas rate selected is domestic. | |
BAS-32-034 or DBX-32-034 | Dynamic country needed | Destination received is a zip code whereas rate selected is international. | |
BAS-32-035 or DBX-32-035 | Dynamic zip needed | No zip code was received from the scanner while rate needs one. | |
BAS-32-036 or DBX-32-036 | Dynamic PIC needed | Econf service selected needs a PIC number which has not be provided by the scanner. | |
BAS-32-037 or DBX-32-037 | Dynamic PIC not needed | Scanner sent a PIC number while no eConf service selected. | |
BAS-32-038 or DBX-32-038 | Invalid PIC | Impossible to set the PIC for the current eConf service selected. | |
BAS-32-039 or DBX-32-039 | Empty input | Show when user input an empty string. | |
BAS-32-042 or DBX-32-042 | Print zero amount and datemode | Used to inform user printing with Zero Franking and post date/nodate was forbidden. | |
BAS-33-009 or DBX-33-009 | No rate table found | No rate table found | |
BAS-33-011 or DBX-33-011 | Selected Rate Table is not the right one for PSD carrier | Selected Rate Table is not the right one for PSD carrier | |
BAS-33-012 or DBX-33-012 | User or OLS try to load in the device a new rate table for a different carrier but there’s no room left for a new one. The system already have 5 rates table (for 5 differents carriers). | ||
BAS-33-015 or DBX-33-015 | Rate table issue | ||
BAS-35-000 or DBX-35-000 | Main motor exceeded the requested speed | Main motor exceeded the requested speed | |
BAS-35-001 or DBX-35-001 | Base coder failure | The coder isn’t connected or is failed. | |
BAS-36-001 or DBX-36-001 | Connection failed spine ok next server not responding | Connection failed spine ok next server not responding | |
BAS-36-004 or DBX-36-004 | The system don’t see the USB modem to use to connect server | The system don’t see the USB modem to use to connect server | |
BAS-36-011 or DBX-36-011 | Modem route not allocated | Modem route not allocated | |
BAS-36-014 or DBX-36-014 | Modem remote disconnection | Modem remote disconnection | |
BAS-36-015 or DBX-36-015 | There is a modem issue | There is a modem issue | |
BAS-36-017 or DBX-36-017 | Modem device not ready | Modem device not ready | |
BAS-36-018 or DBX-36-018 | Modem detect a voice answer | Modem detect a voice answer | |
BAS-36-019 or DBX-36-019 | Server not answering using modem connection | Server not answering using modem connection | |
BAS-36-020 or DBX-36-020 | No carrier found on the analog connection. | No dial tone detected. | |
BAS-36-021 or DBX-36-021 | No dial tone detected | No dial tone detected | |
BAS-36-023 or DBX-36-023 | Modem bad phone number | Modem bad phone number | |
BAS-36-024 or DBX-36-024 | The phone line is busy | The phone line is busy | |
BAS-36-025 or DBX-36-025 | Bad login or password | Bad login or password | |
BAS-36-027 or DBX-36-027 | The server takes too much time to answer | The server takes too much time to answer | |
BAS-36-028 or DBX-36-028 | PPP remote terminated | PPP remote terminated | |
BAS-36-030 or DBX-36-030 | PPP no response | PPP no response | |
BAS-36-031 or DBX-36-031 | No address assigned | No address assigned | |
BAS-36-032 or DBX-36-032 | Error PPP mac | Error PPP mac | |
BAS-36-033 or DBX-36-033 | PPP generic error | PPP generic error | |
BAS-36-034 or DBX-36-034 | Black list error shouldn’t appear in countries don’t using black list | Black list error shouldn’t appear in countries don’t using black list | |
BAS-36-035 or DBX-36-035 | Modem not recognized customer may use non neopost modem | Modem not recognized customer may use non neopost modem | |
BAS-36-036 or DBX-36-036 | Modem not recognized customer may use non neopost modem | Modem not recognized customer may use non neopost modem | |
BAS-36-037 or DBX-36-037 | Device not authorized on this phone number | Device not authorized on this phone number | |
BAS-36-038 or DBX-36-038 | Server not responding | Server not responding | |
BAS-36-039 or DBX-36-039 | Unknown device type. Customer may use non neopost modem | Unknown device type. Customer may use non neopost modem | |
BAS-36-040 or DBX-36-040 | Port already open | Port already open | |
BAS-36-041 or DBX-36-041 | Modem disconnection | Modem disconnection | |
BAS-36-043 or DBX-36-043 | Name exist on net | Name exist on net | |
BAS-36-044 or DBX-36-044 | Server general net failure | Server general net failure | |
BAS-36-050 or DBX-36-050 | Request modem time out | Request modem time out | |
BAS-36-051 or DBX-36-051 | Modem cannot get LAN access | Modem cannot get LAN access | |
BAS-36-052 or DBX-36-052 | Modem netbios error | Modem netbios error | |
BAS-36-053 or DBX-36-053 | Server out of resources | Server out of resources | |
BAS-36-056 or DBX-36-056 | Too many line errors. Maybe a lot of noise on phone line. | Too many line errors. Maybe a lot of noise on phone line. | |
BAS-36-059 or DBX-36-059 | No remote encryption, probably a server issue | No remote encryption, probably a server issue | |
BAS-36-063 or DBX-36-063 | Modem in use | ||
BAS-36-064 or DBX-36-064 | No phone line detected by the modem | No phone line detected by the modem | |
BAS-36-065 or DBX-36-065 | Modem error | Undefined error reported by the modem | |
BAS-36-070 or DBX-36-070 | Bad login or password | Bad login or password | |
BAS-36-117 or DBX-36-117 | Invalid base serial number | The call cannot be launched because the base serail number is invalid. | |
BAS-36-118 or DBX-36-118 | GPRS signal not detected | GPRS network signal cannot be detected | |
BAS-36-119 or DBX-36-119 | GPRS network registration failed | GPRS device could not succeed in network registration | |
BAS-36-120 or DBX-36-120 | GPRS SIM not OK | Unable to read SIM card | |
BAS-36-124 or DBX-36-124 | GPRS SIM not inserted | ||
BAS-36-125 or DBX-36-125 | GPRS SIM PIN required | ||
BAS-36-126 or DBX-36-126 | GPRS SIM PUK required | ||
BAS-36-127 or DBX-36-127 | GPRS SIM failure | ||
BAS-36-150 or DBX-36-150 | GPRS illegal ME | ||
BAS-36-154 or DBX-36-154 | GPRS roaming not allowed | Roaming not allowed in this location area | |
BAS-36-162 or DBX-36-162 | Modem wtachdog timeout | Modem Watchdog triggered | |
BAS-36-163 or DBX-36-163 | Socket IP check failed | The adaper has invalid IP | |
BAS-36-175 or DBX-36-175 | No IP address | This error is fired when a connection is tryed and the current IP adresse is NULL 0.0.0.0 (DHCP in progress ) | |
BAS-36-176 or DBX-36-176 | PIN code info missing | ||
BAS-36-177 or DBX-36-177 | Base serial number missing | ||
BAS-36-179 or DBX-36-179 | Invalid fund resetting PIN code | This error is displayed when user setting for Fund: input not enought (4) digits pincode. | |
BAS-36-180 or DBX-36-180 | PSD not found | ||
BAS-36-181 or DBX-36-181 | Can not get descending | ||
BAS-36-182 or DBX-36-182 | Descending value not null | ||
BAS-36-183 or DBX-36-183 | PSD locked | ||
BAS-36-184 or DBX-36-184 | PSD not locked | ||
BAS-36-185 or DBX-36-185 | Invalid reset amount | ||
BAS-37-001 or DBX-37-001 | Technical error | Technical error | |
BAS-37-002 or DBX-37-002 | Buffer for E-confirmation to upload to server is full | Buffer for E-confirmation to upload to server is full | |
BAS-37-006 or DBX-37-006 | Failed to access variant file | Failed to access variant file | |
BAS-37-007 or DBX-37-007 | No more integral number unused available | No more integral number unused available | |
BAS-37-009 or DBX-37-009 | Identcode invalid | ||
BAS-37-011 or DBX-37-011 | The PIC is incorrect (used for E confirmation) | The PIC is incorrect (tracking number used for E confirmation). | |
BAS-37-012 or DBX-37-012 | The DUNS (used for E confirmation) set in OLS server is not correct | The DUNS (used for E confirmation) set in OLS server is not correct | |
BAS-37-013 or DBX-37-013 | BMZ license expired | No more tracking number available for this Bmz licence. A connection to the postal server is mandatory to receive a new range of tracking number | |
BAS-37-014 or DBX-37-014 | No BMZ license | No license available for this Bmz service. You need to disable the printing of tracking barcode for franking with this BMZ service. | |
BAS-37-015 or DBX-37-015 | PIC already used | The PIC has already been used for a previous franking | |
BAS-38-003 or DBX-38-003 | Unable to write traceability | ||
BAS-39-000 or DBX-39-000 | No free slot in PSD to store new PPI | No free slot in PSD to store new PPI | |
BAS-39-005 or DBX-39-005 | The customer try to use a name already used as PPI name | The customer try to use a name already used as PPI name | |
BAS-39-006 or DBX-39-006 | A PPI have ready the same hash code. | A PPI have ready the same hash code. | |
BAS-39-007 or DBX-39-007 | PPI name or hash is not valid | PPI name or hash is not valid | |
BAS-39-008 or DBX-39-008 | The system is unable to load the default PPI | The system is unable to load the default PPI | |
BAS-39-009 or DBX-39-009 | It is not possible to create a new PPI | It is not possible to create a new PPI | |
BAS-39-010 or DBX-39-010 | The wanted PPI doesn’t exist | The wanted PPI doesn’t exist | |
BAS-39-017 or DBX-39-017 | Bad value in interrupted limit mode | Value 0 is not allowed in interrupted Limit mode | |
BAS-39-018 or DBX-39-018 | Bad value for counter | Error is raised when user enters value 0 for Cumul Counter limits with country, that value 0 is not allowed | |
BAS-40-017 or DBX-40-017 | The slogan already existed in the system | The slogan already existed in the system | |
BAS-40-018 or DBX-40-018 | The maximum number of slogan loaded is reached. | The maximum number of slogan loaded is reached. No room is available for a new one | |
BAS-40-020 or DBX-40-020 | The software upgrade of the Dynamic scale is not possible if there is no PSD in the base | The software upgrade of the Dynamic scale is not possible if there is no PSD in the base | |
BAS-40-024 or DBX-40-024 | No file to download | ||
BAS-40-025 or DBX-40-025 | Invalid XNDF | ||
BAS-40-026 or DBX-40-026 | Invalid XNDF | ||
BAS-40-027 or DBX-40-027 | No account in XNDF | ||
BAS-40-028 or DBX-40-028 | Wrong XNDF file | ||
BAS-40-0229 or DBX-40-029 | Invalid filename attribute | ||
BAS-40-033 or DBX-40-033 | Slogan type not supported | ||
BAS-41-018 or DBX-41-018 | Accounting file path not found | ||
BAS-41-019 or DBX-41-019 | Component already in transaction | A same type component already exists in the current install process. | |
BAS-41-023 or DBX-41-023 | Technical states mismatched | A same type component already exists in the current install process. | |
BAS-42-000 or DBX-42-000 | Missing text name | A name is mandatory for each text | |
BAS-42-001 or DBX-42-001 | Text name already in use | Text name already in use | |
BAS-42-002 or DBX-42-002 | Slogan name already in use | Slogan name already in use | |
BAS-42-004 or DBX-42-004 | Invalid text | The text is invalid. Only characters A-Z, 0-9 and SPACE are allowed | |
BAS-42-006 or DBX-42-006 | EKP number “0” is not authorized | EKP number “0” is not authorized | |
BAS-42-007 or DBX-42-007 | Current slogan delation forbidden | The deletion of the current slogan is forbidden | |
BAS-42-008 or DBX-42-008 | Slogan level out of range | The level of the slogan feature is out of range | |
BAS-42-009 or DBX-42-009 | Slogan level forbidden decrease | The slogan level cannot be decreased. | |
BAS-42-010 or DBX-42-010 | Text level out of range | The level of the text feature is out of range. | |
BAS-42-011 or DBX-42-011 | Text level decrease forbidden | The text level cannot be decreased. | |
BAS-42-012 or DBX-42-012 | Premium addresss with both text and slogan | Free Text and Slogan should not be both printed with PremiumAddress | |
BAS-42-014 or DBX-42-014 | Job name is empty | Error is raised when printing but job name is empty | |
BAS-42-015 or DBX-42-015 | Counter limit | Box counter and item counter reached limit. | |
BAS-42-016 or DBX-42-016 | Premium address with text | This error is raised when user prints Text with Premium Address Service. | |
BAS-43-004 or DBX-43-004 | Country is not Frankit | ||
BAS-45-000 or DBX-45-000 | Wrong barcode header | Barcode header setting in client is wrong. No input from barcode reader will be accepted until setting is fixed. | |
BAS-45-001 or DBX-45-001 | Wrong barcode header in input | Barcode header in input is wrong. Input will not be accepted by any client. | |
BAS-45-002 or DBX-45-002 | Invalid barcode input | Barcode input is rejected by client. Check barcode header and client setting. | |
BAS-45-096 or DBX-45-096 | Amount not available | The computation of amount failed. | |
BAS-45-123 or DBX-45-123 | Print controller not ready | Barcode input is rejected by client. Check barcode header and client setting. | |
BAS-46-000 or DBX-46-000 | PPC selection failed | ||
BAS-46-001 or DBX-46-001 | Rate historic selection failed | Selection of one of the ten last rate failed | |
BAS-46-002 or DBX-46-002 | Amount correction negative difference | You can’t use amount correction because the new amount is lower or equal to previous one. | |
BAS-46-003 or DBX-46-003 | Rate memory name too long | Name entered is too long (32 char max) | |
BAS-46-004 or DBX-46-004 | Rate memory name empty | Empty name entry is not authorized. | |
BAS-46-005 or DBX-46-005 | Rate memory name already used | Name already used | |
BAS-46-006 or DBX-46-006 | Rate memory selection failed | Rate favorite selection failed | |
BAS-46-007 or DBX-46-007 | Rate memory load failed | Rate favorite load failed | |
BAS-46-008 or DBX-46-008 | Rate memory save failed | Rate favorite save failed | |
BAS-46-009 or DBX-46-009 | Shortcut name already exist | Can not change this shortcut name by another already existing | |
BAS-46-010 or DBX-46-010 | Shortcut name already exist | Shortcut name is already used by another one Choose another shortcut name | |
BAS-46-011 or DBX-46-011 | Shortcut name empty | Shortcut name is empty | |
BAS-46-012 or DBX-46-012 | Shortcut name reserved | This shortcut name is reserved because corresponding to a short name of an existing rate favorite | |
BAS-46-013 or DBX-46-013 | Rate favorite already existing | This Rate Favorite is already existing. Please choose another Rate | |
BAS-46-014 or DBX-46-014 | Amount statement of mailing out of bounds | Invalid statement of mailing amount. Value entered is outside of specified boundaries. | |
BAS-46-015 or DBX-46-015 | Amount correction out of bounds | Invalid amount correction amount. Value entered is outside of specified boundaries. | |
BAS-46-016 or DBX-46-016 | Zero amount not allowed | Zero amount not allowed for this feature | |
BAS-46-017 or DBX-46-017 | Feature not supported | Function not applicable for Tax Machine. | |
BAS-46-018 or DBX-46-018 | Rate with invalid service | The rate included a invalid service. The error is raised when a rate with E-confirmation is chosen while the feature E-Confirmation is deactivated. | |
BAS-47-000 or DBX-47-000 | Proxy authentication failure (login and/or password not ok) | Proxy authentication failure (login and/or password not ok) | |
BAS-47-001 or DBX-47-001 | Proxy is not taken by Postal System | Proxy is not taken by Postal System | |
BAS-47-004 or DBX-47-004 | Technical issue | ||
BAS-47-005 or DBX-47-005 | Technical issue | ||
BAS-47-006 or DBX-47-006 | Technical issue | ||
BAS-47-008 or DBX-47-008 | Technical issue | ||
BAS-47-016 or DBX-47-016 | Technical issue | ||
BAS-47-018 or DBX-47-018 | MMF not connected | The OMMF isn’t connected or isn’t detected on the CAN Bus. | |
BAS-47-033 or DBX-47-033 | Mailing System is not recognized by the server | Name Resolution failure | |
BAS-47-053 or DBX-47-053 | Technical issue | ||
BAS-47-055 or DBX-47-055 | Invalid Character | Proxy invalid input character. This error is shown when user input ‘\’ into UserName or Domain name on Sub/Tech’s screen Proxy Lan Configuration. | |
BAS-47-056 or DBX-47-056 | Fusion not authorized check LAN cable | When user select a task when the connection is lost, he could log into the homepage. But with some action must be authorized to fusion (MAS) will not be successful | |
BAS-48-028 or DBX-48-028 | Connection impossible | The connection is impossible because PSD is not detected. | |
BAS-49-001 or DBX-49-001 | Calibration no sheet detected | No paper sheet is detected in the scanner while starting the calibration process. | |
BAS-49-002 or DBX-49-002 | Calibration no reponse | Scanner did not respond to a calibration step request. | |
BAS-49-003 or DBX-49-003 | Scanner cover open | The cover of the scanner is open while the scanner is going to be used. | |
BAS-49-004 or DBX-49-004 | USB key not detected | ||
BAS-49-005 or DBX-49-005 | USB key not enough space | ||
BAS-49-006 or DBX-49-006 | USB copy failed | ||
BAS-49-007 or DBX-49-007 | No data to copy | ||
BAS-49-008 or DBX-49-008 | No differential weighing with scan feature | Differential weighing is excluded with Scanner applications. Please deactivate all scanner applications. | |
BAS-49-009 or DBX-49-009 | Can not browse services | ||
BAS-49-010 or DBX-49-010 | Service not found | ||
BAS-49-011 or DBX-49-011 | Connection lost | ||
BAS-49-012 or DBX-49-012 | Service not available | ||
BAS-49-013 or DBX-49-013 | Manual upload MRD failed | Base with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed. | |
BAS-49-015 or DBX-49-015 | Manual upload MRD failed | Base with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed. | |
BAS-49-016 or DBX-49-016 | No ADA with differential weighing | Occurs when user in different weighing mode and select Automatic Departmental Accounting from Acount Selection | |
BAS-49-017 or DBX-49-017 | Package installation failed | The Package installation in CF failed | |
BAS-49-018 or DBX-49-018 | Technical Issue | ||
BAS-49-019 or DBX-49-019 | Technical Issue | ||
BAS-49-020 or DBX-49-020 | Technical Issue | ||
BAS-49-021 or DBX-49-021 | Error base aggregator service name empty | Aggregator service name should not be empty | |
BAS-49-022 or DBX-49-022 | Technical Issue | ||
BAS-49-023 or DBX-49-023 | Database update failed | The scanner database update failed | |
BAS-49-024 or DBX-49-024 | Browse services | The service cannot be browsed | |
BAS-49-025 or DBX-49-025 | MR service not found | During scanner database update the MR service is not found | |
BAS-49-026 or DBX-49-026 | Upload MR connection lost | During the scanner database upload the MR connection is lost | |
BAS-49-027 or DBX-49-027 | Zip code | Upload ZIP/OK database | |
BAS-49-028 or DBX-49-028 | Alias database | Error during alias database installation | |
BAS-49-029 or DBX-49-029 | No file found on server | During a database update we found no file on server | |
BAS-49-030 or DBX-49-030 | Too many files on server | During the database update there is too many files on server | |
BAS-49-031 or DBX-49-031 | Download failed | The download doesn’t work during tha database update | |
BAS-49-032 or DBX-49-032 | Database install failed | During the database update, the installation failed for this file | |
BAS-51-004 or DBX-51-004 | Update pairing PINcode failed | ||
BAS-51-011 or DBX-51-011 | Friendly name is invalid | ||
BAS-51-012 or DBX-51-012 | Pairing blocked | Pairing mode is blocked. Three wrong Pairing PIN codes have been entered. | |
BAS-51-013 or DBX-51-013 | Max pairable apps reached | Maximum number of pairable applications reached. | |
BAS-51-014 or DBX-51-014 | Account mode incompatible | Current account mode is not compatible with MSControl. Please contact your supervisor. | |
BAS-51-015 or DBX-51-015 | Update wrong format pairing PINcode | Current account mode is not compatible with MSControl. Please contact your supervisor. | |
BAS-51-016 or DBX-51-016 | Update wrong pairing PINcode | Current account mode is not compatible with MSControl. Please contact your supervisor. | |
BAS-51-019 or DBX-51-019 | Pairing wrong proximity PIN code | ||
BAS-51-020 or DBX-51-020 | Wrong pairing PIN code | ||
DYN-00-000 | Commandes ADC issue | Commandes ADC issue | |
DYN-01-000 | Def zero weigh init | invalid zero weight at the ODS start-up (outside +/- Xg from the calibration value) | |
DYN-01-001 | Mail is present on sensor and Sensor is defective | Mail is present on sensor and Sensor is defective | |
DYN-01-002 | Base software not compatible | Base software is not known as a certified software for the use of ODSC device | |
DYN-01-007 | Envelope in paper path, DS area | ||
DYN-01-008 | Dynamic scale detects a weight | Remove envelope, check environment | |
DYN-02-000 | Mail is present on sensor and Sensor is defective | Mail is present on sensor and Sensor is defective | |
DYN-02-001 | The dynamic scale was reading a false weight when a batch was started | The dynamic scale was reading a false weight when a batch was started | |
DYN-02-002 | Weighing is currently impossible | The dynamic scale is in hardware calibration mode | |
DYN-02-003 | Communication with inclinometer is impossible | Communication with inclinometer is impossible. The curent weighing mode is no more allowed. | |
DYN-02-004 | Off limit incline | Dynamic scale incline is out of running specifications. Weighing mode is no more allowed. | |
DYN-02-007 | Weight on Dynamic scale too light | Remove envelope and use a label. | |
DYN-03-000 | The document is not detected by the entry sensor of the dynamic scale | The Feeder informs the Dynamic Scale that a mail piece is arriving but the document is not detected by the entry sensor of the dynamic scale | |
DYN-03-001 | Mail piece is present on sensor and Sensor is defective | Mail piece is present on sensor and Sensor is defective | |
DYN-03-002 | One mail arrived while weighing the previous mail | One mail arrived while weighing the previous mail | CUSTOMER
Cause: This means that the sensors on the scale did not detect a mail piece to weigh. When this message occurs, a stamp is not printed on the last mail piece. Action: Check the thickness selection on the feeder.
If the problem persists, contact your local service provider for assistance. |
DYN-03-003 | The dimension differs from the measurement given by the OMMF | The dimension differs from the measurement given by the OMMF | CUSTOMER
Cause: This means that the sensors on the scale cannot detect the measurement dimensions properly. Action: Remove the mail piece from the dynamic scale.
If the problem persists, contact your local service provider for assistance. |
DYN-03-004 | Def dimension doc | The document is out of specification | |
DYN-04-000 | Jam entry sensor | Jam entry sensor | |
DYN-04-001 | Envelope too thick on the dynamic scale | Envelope too thick on the dynamic scale, remove it and use a label. | |
DYN-04-002 | Dynamic scale has a problem | Dynamic scale has a problem, remove envelope and use a label. | |
DYN-05-000 | Dynamic scale has a problem | Dynamic scale has a problem, remove envelope and use a label. | |
DYN-06-000 | Mail piece is present on the exit sensor or Sensor is defective | Mail piece is present on the exit sensor or Sensor is defective | |
DYN-06-001 | Jam entry sensor | Jam entry sensor | |
DYN-07-000 | One mail is weighed whereas the previous mail is still located into the Scale | One mail is weighed whereas the previous mail is still located into the Scale | |
DYN-07-001 | The document is too heavy | The document is too heavy | |
DYN-07-002 | Document too light | The document weight is under the minimum value | |
DYN-08-000 | Missing calibration | Dynamic scale is not yet calibrate. | |
DYN-08-001 | A mass over mass of reference (500 g) is on the Scale during the calibration | A mass over mass of reference (500 g) is on the Scale during the calibration | |
DYN-08-002 | A mass is present on the Scale during the zero calibration | A mass is present on the Scale during the zero calibration | |
DYN-08-003 | Calibration currently forbiden | In order to be allowed, calibration process need to have internal switch set to calibration | |
DYN-09-000 | The component which manages the communication between the modules is defective (I2C) | The component which manages the communication between the modules is defective (I2C) | |
DYN-11-000 | Envelope too long, over 330mm/13″ | Envelope too long, over 330mm/13″, try in portrait mode or use a label. | |
DYN-11-001 | Envelope too short, below 120mm/5″ | Envelope too short, below 120mm/5″, try in portrait mode or use a label. | |
MMF-00-000 | The cover of the Feeder is open or the cover open switch is defective | The cover of the Feeder is open or the cover open switch is defective | |
MMF-00-001 | Clear the mail piece | Clear the mail piece | |
MMF-00-002 | Jam on extraction sensor | Jam on extraction sensor | |
MMF-00-003 | Jam on exit sensor | Stoppage of envelopes between extraction and exit sensor. | |
MMF-00-004 | Mail piece is present in the Feeder at start-up | Mail piece is present in the Feeder at start-up | |
MMF-00-005 | The component which manages the communication between the modules is defective (I2C) | The component which manages the communication between the modules is defective (I2C) | |
MMF-00-006 | The component which manages the communication between the modules is defective (CPLD) | The component which manages the communication between the modules is defective (CPLD) | |
MMF-00-007 | Customer filter is missing | Customer filter is missing | |
MMF-00-008 | Overload motor due to mechanical constraint: mail piece is too heavy Or mechanical part is blocked | ||
MMF-00-009 | Mail piece is over 400 mm and over the MMF over size sensor | Mail piece is over 400 mm and over the MMF over size sensor | |
MMF-00-010 | Mail piece is over 350 mm but under the MMF over size sensor | Mail piece is over 350 mm but under the MMF over size sensor | |
MMF-01-001 | This error is displayed after 300 envelopes and after the detection of low water level during a batch | This error is displayed after 300 envelopes and after the detection of low water level during a batch | |
MMF-01-003 | Mail piece is blocked on preselection sensor | Mail piece is blocked on preselection sensor | |
MMF-01-004 | Mail piece is blocked on selection sensor | Mail piece is blocked on selection sensor | |
MMF-01-005 | Mail piece is blocked on extraction sensor | Mail piece is blocked on extraction sensor | |
MMF-01-006 | This error is displayed after the machine start-up and when a low water level is detect | This error is displayed after the machine start-up and when a low water level is detect | |
MMF-01-007 | Zero not ready between 2 envelopes | Zero not ready between 2 envelopes | |
MSC-00-001 | Unable to open session on device | ||
MSC-00-002 | Mailing system request error | The mailing system didn’t accept the request | |
MSC-00-003 | Mailing system proximity code error | The proximity code is not correct | |
MSC-00-004 | Mailing system pairing code error | The pairing code is not correct | |
MSC-00-005 | Status: Busy | Your device is busy | |
MSC-00-006 | Status: Sleep | Your mailing system is in sleep mode. | |
MSC-00-007 | Status: Error | Your device is in error. | |
MSC-00-008 | Status: Pairing | You should launch the pairing process on your mailing system. | |
OLS-01-000 | Password sent to OLS is not valid | Password sent to OLS is not valid | |
OLS-01-001 | System Id sent to OLS by device is unknown | System Id sent to OLS by device is unknown | |
OLS-01-002 | Serial number sent by the device to OLS is not valid | Serial number sent by the device to OLS is not valid | |
OLS-01-004 | Status doesn’t sent | Status doesn’t sent | |
OLS-01-005 | There are differences between model in OLS and information sent by device | There are differences between model in OLS and information sent by device. OLS data will be updated with device one. | |
OLS-01-006 | Base part number unknown in OLS database | Base part number unknown in OLS database | |
OLS-01-007 | The PSD part number unknown in OLS data base | The PSD part number unknown in OLS data base | |
OLS-01-008 | Technical Error | ||
OLS-01-009 | Technical Error | ||
OLS-01-010 | Can’t Reach Server | ||
OOA-00-001 | Dynamic weighing mode must be activated to use diverter feature | Dynamic weighing mode must be activated to use diverter feature | |
OOA-00-002 | On quiet mode | Quiet mode must be activated to use diverter feature | |
OOA-00-003 | On quiet and weighing modes | Quiet mode and dynamic weighing must be activated in order to use sorting feature. | |
OOA-00-004 | Sorter jam detected | Unexpected event detected | |
OOA-00-005 | PC not present | ||
OOA-00-006 | No sorting parameter | Unexpected event detected | |
OOA-00-007 | Sorter all diverter deactivated | Unexpected event detected | |
OOA-00-008 | One diverter is full | One of the diverter is full. | |
OOA-00-009 | Letter not diverted | Letter not diverted. Issue on diverter opening. | |
OOA-00-010 | Deactivate dynamic weighing homogeneous feature or sorting feature | Deactivate dynamic weighing homogeneous feature or sorting feature | |
OOA-00-011 | There are not enough sorting devices | There are not enough sorting devices detected | |
PAR-00-018 or DRA-00-018 | Insufficient credit of account | ||
PAR-00-021 or DRA-00-021 | Indicates to customer the limits amount has been exceeded and is more specific than general error Amount Too High | ||
PAR-00-022 or DRA-00-022 | The meter has been disabled in TMS/EPOC postal server | The meter has been disabled in TMS/EPOC postal server | |
PAR-00-023 or DRA-00-023 | Indicates meter not checked into the postal server. | Indicates meter not checked into the postal server. It can happen when moving accounts etc. | |
PAR-00-024 or DRA-00-024 | Postage Finance System error | Postage Finance System error | |
PAR-00-025 or DRA-00-025 | ACH system is not available | ACH system is not available | |
PAR-00-026 or DRA-00-026 | Account shutoff | Account shutoff | |
PAR-00-027 or DRA-00-027 | Account shutoff | Account shutoff | |
PAR-00-028 or DRA-00-028 | Invalid model for serial range | Invalid model for serial range | |
PAR-00-029 or DRA-00-029 | Installation not completed | Installation not completed | |
PAR-00-030 or DRA-00-030 | Invalid Order Validation | Invalid Order Validation | |
PAR-00-031 or DRA-00-031 | Account#/Serial# currently unavailable | Account#/Serial# currently unavailable | |
PAR-00-032 or DRA-00-032 | The PSD not attached to account | The PSD not attached to account | |
PAR-00-042 or DRA-00-042 | Dpag Transaction Processing In Progress | Dpag Transaction Processing In Progress | |
PAR-00-043 or DRA-00-043 | Dpag Transactions In Error | Dpag Transactions In Error | |
PAR-02-000 or DRA-02-000 | Unexpected event detected | Unexpected event detected | |
PAR-02-001 or DRA-02-001 | Unexpected event detected | Unexpected event detected | |
PAR-02-002 or DRA-02-002 | Unexpected event detected | Unexpected event detected | |
PAR-02-003 or DRA-02-003 | Unexpected event detected | Unexpected event detected | |
PAR-02-012 or DRA-02-012 | Time adjustment between server and PSD is more than 32767 seconds | Time adjustment between server and PSD is more than 32767 seconds | |
PAR-03-000 or DRA-03-000 | Failure to add funds | Failure to add funds | |
PAR-03-001 or DRA-03-001 | Postal server is not available | Postal server is not available | |
PAR-04-000 or DRA-04-000 | Die number sent by device is not declared in server | Die number sent by device is not declared in server | |
PAR-04-001 or DRA-04-001 | Carrier Id sent by device is not supported | Carrier Id sent by device is not supported | |
PAR-04-002 or DRA-04-002 | Part number sent by device is not supported | Part number sent by device is not supported | |
PAR-04-003 or DRA-04-003 | Serial number sent by device is not supported | Serial number sent by device is not supported | |
PAR-04-004 or DRA-04-004 | Meter inspection required. | Means that the PSD registers do not match the values tracked in the postal core. Indicates a bug or a fraud | |
PAR-04-005 or DRA-04-005 | Requested amount is too low | Requested amount is too low | |
PAR-04-006 or DRA-04-006 | Requested amount is too high | Requested amount is too high | |
PAR-04-007 or DRA-04-007 | Customer’s Account is on hold. Account status is not ‘Active’. Meter status in Credifon is not ‘Installed’. | Customer’s Account is on hold. Account status is not ‘Active’. Meter status in Credifon is not ‘Installed’. | |
PAR-04-008 or DRA-04-008 | Funds available register limit exceeded | Funds available register limit exceeded | |
PAR-04-009 or DRA-04-009 | The PSD state is invalid | The PSD state is invalid | |
PAR-04-015 or DRA-04-015 | The PSD is withdrawn | The PSD is withdrawn | |
PAR-04-017 or DRA-04-017 | Registration update required | Registration update required | |
PAR-04-018 or DRA-04-018 | Not enough funds in account | Not enough funds in account | |
PAR-04-019 or DRA-04-019 | Invalid OMRS settings | – Contact back office
– Fix OMRS settings |
|
PAR-04-020 or DRA-04-020 | This indicates an account mismatch between the meter and the postal server. It can be used for wrong PIN code registration but means something else. | ||
PAR-04-021 or DRA-04-021 | Indicates to customer the limits amount has been exceeded and is more specific than general error Amount Too High | ||
PAR-04-022 or DRA-04-022 | The PSD is disabled or locked. | Indicates that the PSD (meter) has been disabled due to non-payment. | |
PAR-04-023 or DRA-04-023 | Indicates meter not checked into the postal server. | Indicates meter not checked into the postal server. It can happen when moving accounts etc. | |
PAR-04-024 or DRA-04-024 | Postage Finance System error | Postage Finance System error | |
PAR-04-025 or DRA-04-025 | ACH system is not available | ACH system is not available | |
PAR-04-026 or DRA-04-026 | Account shutoff | Account shutoff | |
PAR-04-027 or DRA-04-027 | Account shutoff | Account shutoff | |
PAR-04-028 or DRA-04-028 | Invalid model for serial range | Invalid model for serial range | |
PAR-04-029 or DRA-04-029 | Installation not completed | Installation not completed | |
PAR-04-030 or DRA-04-030 | Invalid Order Validation | Invalid Order Validation | |
PAR-04-031 or DRA-04-031 | Account#/Serial# currently unavailable | Account#/Serial# currently unavailable | |
PAR-04-032 or DRA-04-032 | The PSD not attached to account | The PSD not attached to account | |
PAR-04-033 or DRA-04-033 | Many Meter Per Account | ||
PAR-04-034 or DRA-04-034 | Many Meter Per Account | ||
PAR-04-035 or DRA-04-035 | No Meter Linked to Replacement Meter | ||
PAR-04-036 or DRA-04-036 | Replaced Meter Not Withdrawn | ||
PAR-04-037 or DRA-04-037 | No Base Linked to Meter | ||
PAR-04-038 or DRA-04-038 | Many Replacement Meter Linked to Meter | ||
PAR-04-039 or DRA-04-039 | Unknown PPC | ||
PAR-04-040 or DRA-04-040 | Technical Error | ||
PAR-04-041 or DRA-04-041 | PSD Already Registered | ||
PAR-04-042 or DRA-04-042 | DPAG Transaction Processing in Progress | ||
PAR-04-043 or DRA-04-043 | DPAG Transaction in Error | ||
PAR-04-044 or DRA-04-044 | Payment Method Being Changed | ||
PAR-04-045 or DRA-04-045 | Standard Registration Not Complete | ||
PAR-04-046 or DRA-04-046 | During postal server connection, rate embeded in the system is not the correct one (Frankit issue Germany) preventing to end connection properly | ||
PAR-04-047 or DRA-04-047 | Many Meters Linked to Replacement Meter | ||
PAR-04-048 or DRA-04-048 | Invalid Requested Amount | The resetting requested amount value is not valid | |
PAR-04-049 or DRA-04-049 | No Funds Available | No funds available from the Postal core | |
PAR-04-050 or DRA-04-050 | Invalid Agreement | ||
PSD-01-018 or DPA-01-018 | Maximum number of imprints for PSD is reached | Maximum number of imprints for PSD is reached | |
PSD-01-026 or DPA-01-026 | Postage value is too high or too low | Postage value is too high or too low | |
PSD-01-027 or DPA-01-027 | Funds available too low to perform current postage value | Funds available too low to perform current postage value | |
PSD-01-029 or DPA-01-029 | Technical error | Technical error | |
PSD-01-032 or DPA-01-032 | Max resettable counter is reached | Max resettable counter is reached | |
PSD-02-000 or DPA-02-000 | Meter time adjustment is not allowed | Meter time adjustment is not allowed | |
PSD-02-005 or DPA-02-005 | The date used is earlier than the current date in the Meter | The date used is earlier than the current date in the Meter | |
PSD-02-006 or DPA-02-006 | The cryptographic key has reached the expiried date | The cryptographic key has reached the expiried date | |
PSD-02-007 or DPA-02-007 | Printed date has exceeded the maximum number of days advance allowed by the Meter | Printed date has exceeded the maximum number of days advance allowed by the Meter | Refer to the Postal Organization to know the maximum of days of postdating allowed. |
PSD-02-009 or DPA-02-009 | Adjust time authorized only in installed state | Adjust time authorized only in installed state | |
PSD-03-001 or DPA-03-001 | At midnight, the machine has detected a date change, and has stopped automatically (to perform some records) | At midnight, the machine has detected a date change, and has stopped automatically (to perform some records) | |
PSD-03-003 or DPA-03-003 | A printing request cannot be accepted in the current PSD, state PSD might be faulted | A printing request cannot be accepted in the current PSD, state PSD might be faulted | |
PSD-03-023 or DPA-03-023 | The PSD status is locked | If your meter does not communicate with the U.S. Poster Server after 90 days, a postal inspection is requested by the U.S. Post Office. This is required from any metered mail service provider. This is a way of inventory for the post office regarding tracking their meters, and they are asking to ping the server for communication purposes. | |
PSD-03-024 or DPA-03-024 | The flash registers is full, the printing is forbidden a little while until the flash registers has been cleared | ||
PSD-03-026 or DPA-03-026 | Technical Error | ||
PSD-04-006 or DPA-04-006 | Battery Status Conflict | ||
PSD-08-000 or DPA-08-000 | Unexpected event detected | ||
PSD-08-003 or DPA-08-003 | Statistics events are full but cannot be erased or data will be lost (FR) | Statistics events are full but cannot be erased or data will be lost (FR) | |
PSD-08-004 or DPA-08-004 | Unexpected event detected | ||
PSD-08-005 or DPA-08-005 | Events need to be uploaded | ||
PSD-21-000 or DPA-21-000 | The security flex is open | The security flex is open | |
PSD-21-001 or DPA-21-001 | Defective PSD (meter). | Defective PSD (meter). | |
PSD-21-004 or DPA-21-004 | The PSD initialization has ended with error | The PSD initialization has ended with error | |
PSD-34-003 or DPA-34-003 | The meter is faulted | The meter is faulted | |
PSD-35-000 or DPA-35-000 | Transaction Forbiden due to PSD state | Withdraw process or Update registration process can’t be started after a Resetting or Audit process failed. | |
PSD-35-002 or DPA-35-002 | Fund Amount Transaction Issue | Fund Amount Transaction Issue | |
PSD-36-000 or DPA-36-000 | The device can’t connect the server | The system is unable to establish a secure connection with the postal server. | |
PSD-36-001 or DPA-36-001 | Device unable to connect to spine | Device unable to connect to spine | |
PSD-37-001 or DPA-37-001 | Connection with server have been set but connection with server have been lost | Connection with server have been set but connection with server have been lost | |
PSD-37-002 or DPA-37-002 | Connection with server have been set but server took too many time to answer | Connection with server have been set but server took too many time to answer | |
PSD-37-004 or DPA-37-004 | Connection with server have been set but system unable to send messages to server | Connection with server have been set but system unable to send messages to server | |
PSD-38-003 or DPA-38-003 | Connection server failed. | Connection server failed. It’s a generic message see if there’s a second message more accurate on the root cause. | |
PSD-54-002 or DPA-54-002 | Technical Error | ||
PSD-54-003 or DPA-54-003 | Technical Error | ||
PSD-69-000 or DPA-69-000 | The download is impossible | The download is impossible, maybe the file on the USB memory is corrupted or the key have been disconnected during transfer | |
PSD-71-001 or DPA-71-001 | PSD (meter) Critical error during customization | PSD (meter) Critical error during customization | |
PSD-80-001 or DPA-80-001 | Technical Error | ||
PSD-80-002 or DPA-80-002 | Technical Error | ||
SCA-00-001 | The calibration parameters are lost by the system | The calibration parameters are lost by the system | |
SCA-00-002 | For each envelope, the feeder send an ID to the Scanner. If this ID is not recognized when the envelope arrived in the Scanner, this error is prompt | ||
SCA-00-003 | Pictures Memory of the Scanner is full | Pictures Memory of the Scanner is full | |
SCA-00-004 | The compact flash is not working | The compact flash is not working | |
SCA-00-005 | Sys. version not available | ||
SCA-00-006 | Unknown appication mode | ||
SCA-00-007 | Mail recorder database corrupted | Mail Recorder database can’t be loaded | |
SCA-00-008 | No mail print info received | Print info were expected from base for the configured application, but none was sent | |
SCA-00-009 | No incoming image | System is sending letter id info to scanner but there is no image to be associated with | |
SCA-00-010 | System sends a mail print info but it was not expected by the scanner | System sends a mail print info but it was not expected by the scanner maybe because the scanner application is not correctly configured in scanner or base | |
SCA-00-011 | Mail print info missing | Scanner receives print info but it detected one missing | |
SCA-00-012 | Mail print info received is associated to an unknown letter id | System sends a print info to the scanner but the letter id associated to the print info is unknown from the scanner | |
SCA-00-013 | X86 not available | The system requested an operation that must be done by the scanning processing unit but the communication with the unit has not been initialized or has been lost. | |
SCA-00-014 | X86 not available | The image compression device is in a bad state (Re-initialising with a new configuration or broken) | |
SCA-00-015 | Database missing | The user activated a scanner application that requires postal database that is not present in the scanner. | |
SCA-00-016 | Multiple images | Multiple images were captured in the SCAN but the MMF sent only one letter ID | |
SCA-01-001 | The length of the envelope measured in the Scanner is longer than the length sent by the feeder | The length of the envelope measured in the Scanner is longer than the length sent by the feeder | |
SCA-01-002 | The cover of the Scanner is open or the cover open switch is defective | The cover of the Scanner is open or the cover open switch is defective | |
SCA-01-003 | Communication issue between the modules | Communication issue between the modules: 1.Bus can or power cables disconnected. 2. One PCB board is defective | |
SCA-01-004 | CAN not available | Module not in the OPERATIONAL state | |
SCA-02-001 | One or more envelopes are blocked into the Scanner | One or more envelopes are blocked into the Scanner | |
SCA-02-002 | Mail pieces are located into the Scanner at start-up | Mail pieces are located into the Scanner at start-up | |
SCA-02-003 | The component which manages the communication between the modules is defective (I2C) | The component which manages the communication between the modules is defective (I2C) | |
SCA-02-004 | The component which manages the communication between the modules is defective (FPJA) | The component which manages the communication between the modules is defective (FPJA) | |
SCA-02-005 | The component which manages the communication between the modules is defective (JPEG) | The component which manages the communication between the modules is defective (JPEG) | |
SCA-02-007 | Compression device lost | The image compression device overruns during a batch. It will re-initialize itself automatically. | |
SCA-02-008 | Technical issue | The image compression device overruns during a batch. It will re-initialize itself automatically. | |
SCA-02-009 | JPEG loading issue | Bad loading JPEG file | |
SCA-02-010 | Protocol error | The protocol code is different between x86 and Fujitsu | |
SLC-203 | “SLC203 Installation Alert!. base model not authorized or expected for this meter. Confirm base model “.The SLC203 Online Services error message is a default setting that occurs after declaration is completed. Once it is cleared, the setting is changed and there should not be any further problems. There is no problem with the base, meter or Online Services. | CUSTOMER
|
|
SPI-00-004 | The device serial in the certificate corresponds to an entry on a DNRL | The device serial in the certificate corresponds to an entry on a DNRL(Distinquished Name Revocation List) | |
SPI-00-005 | Service requested is currently unavailable. | Service requested is currently unavailable. | |
SPI-00-006 | Bad server address | Bad server address | |
SPI-00-007 | An error occurred while authenticating the device certificate | An error occurred while authenticating the device certificate | |
SPI-00-008 | A server error occurred while connecting to specified URI | A server error occurred while connecting to specified URI | |
SPI-01-004 | Technical Issue | ||
SPI-01-005 | Service requested is currently unavailable. | Service requested is currently unavailable. | |
SPI-01-006 | Bad server address | Bad server address | |
SPI-01-007 | An error occurred while authenticating the device certificate | An error occurred while authenticating the device certificate | |
SPI-00-008 | A server error occurred while connecting to specified URI | A server error occurred while connecting to specified URI | |
SPW-01-000 | The “dynamic scale entry” sensor is masked at power on | The “dynamic scale entry” sensor is masked at power on | |
SPW-01-001 | The “dynamic scale oversize” sensor is masked at the power on | The “dynamic scale oversize” sensor is masked at the power on | |
SPW-01-007 | The “dynamic scale oversize”sensor is masked during weighing phase | The “dynamic scale oversize”sensor is masked during weighing phase | |
SPW-01-008 | The “Zero weight”of the dynamic scale is out of valid measure (+/-0.2g) | The “Zero weight”of the dynamic scale is out of valid measure (+/-0.2g) | |
SPW-01-009 | The “dynamic scale entry” sensor is activated when the batch starts | The “dynamic scale entry” sensor is activated when the batch starts | |
SPW-01-010 | The dynamic scale “oversize” sensor is activated when the batch starts | The dynamic scale “oversize” sensor is activated when the batch starts | |
SPW-02-000 | The Dynamic scale detects a weight of more than +/- 400gr during the initialisation | The Dynamic scale detects a weight of more than +/- 400gr during the initialisation | |
SPW-02-001 | The base board, load cell or cabling in between them is most probably damaged | The base board, load cell or cabling in between them is most probably damaged | |
SPW-02-002 | The Dynamic scale analog / digital converter detects an error during the initialisation | The Dynamic scale analog / digital converter detects an error during the initialisation | |
SPW-02-003 | In service mode: during calibration the Dynamic scale detects a wrong weight | In service mode: during calibration the Dynamic scale detects a wrong weight | |
SPW-02-005 | Service mode, during calibration, the Dynamic scale detects some weight (calibration failed) | Service mode, during calibration, the Dynamic scale detects some weight (calibration failed) | |
SPW-02-006 | The weight on the Dynamic scale is too heavy: over 1000gr or 2lbs | The weight on the Dynamic scale is too heavy: over 1000gr or 2lbs | |
SPW-02-007 | The weight on the Dynamic scale is too light: less than 3gr or 0,1oz | The weight on the Dynamic scale is too light: less than 3gr or 0,1oz | |
SPW-04-000 | The dynamic scale “thickness” sensor detects a negative value | The dynamic scale “thickness” sensor detects a negative value | |
SPW-04-001 | The dynamic scale “thickness” sensor value is above the maximum | The dynamic scale “thickness” sensor value is above the maximum: over 16mm | |
SPW-04-002 | The dynamic scale “thickness” sensor value is not at “0” when a batch starts | The dynamic scale “thickness” sensor value is not at “0” when a batch starts | Envelopes may be measured with an undue lower value. |
SPW-05-000 | No status change of the dynamic scale motor encoder (internal sensor) | No status change of the dynamic scale motor encoder (internal sensor) | |
SPW-07-000 | The dynamic scale software is most probably corrupted (detected at start up) | The dynamic scale software is most probably corrupted (detected at start up) | |
SPW-11-000 | The Envelope length is out of specification (over 330mm/ 13″) to be mailed with the dynamic scale | The Envelope length is out of specification (over 330mm/ 13″) to be mailed with the dynamic scale | |
SPW-11-001 | The Envelope length is out of specification (dynamic scale), less than 120mm / 5″ | The Envelope length is out of specification (dynamic scale), less than 120mm / 5″ | |
SPW-11-002 | There is an envelope jammed in the dynamic scale area: entry sensor | There is an envelope jammed in the dynamic scale area: entry sensor |